Technical Support Engineer

About the Company

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

Position Overview

CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our German team. As Technical Support Engineer will lead technical processes and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients! We need your strong passion for a five-star technical support experience. In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability.

Responsibilities

In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. As a technical support engineer, you are also responsible for answering any technical questions, issues and requests. In many cases, this job also requires traveling to business partner locations or customer sites for training or demo purposes. Finally, this includes but is not limited to the following critical competencies :

• Provide fast and efficient customer service to business partners, dealers, and enterprise customers


• Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective


• Support sales colleagues with the technical details as a technical expert


• Arrange on-site tests, demos or trainings


• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention


• Perform problem analysis resulting in resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements


• Work closely with CHCNAV Shanghai headquarters to discuss technical issues, requirements, developments. Also keep the HQ informed by regular reports, and get the latest news from them.


• Approach different European GNSS related agencies and institutes for possible cooperation, certificates, technical documentation or licenses, permissions.


• Be up-to-date with the latest GNSS related technologies and competitors


• Build and update training materials and how-to user guides


• Work well in a team environment that spans across different time zones

Required Skills

• Experience in technical customer service / support


• Possesses strong communication skills, both verbal and written


• Proficient in presenting and public speaking, including technical training and demonstrations


• Experience with Microsoft applications & comfortable learning new computer applications


• Possess strong problem -solving skills


• Excellent analytical skills combined with impeccable business judgment


• Friendly but professional presence to build trust in our partners


• Reliable and responsible personality to keep the trust


• Fluent in English and German

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHC NAV German team

What can we give you in return?

• Serious professional challenges


• A secure and well-paid job


• Cutting-edge infrastructure


• The opportunity to contribute to the build the future of CHCNAV in Germany


• A youthful, proactive team


• The opportunity of working abroad and visiting our Shanghai, Nanjing, Wuhan offices