Technical Support Engineer (f/m/d) 24/7 shifts - K8s, German & English

Technical Support Engineer (f/m/d) 24/7 shifts - K8s, German & English

Join to apply for the Technical Support Engineer (f/m/d) 24/7 shifts - K8s, German & English role at IONOS Group .

We are seeking a highly motivated Technical Support Engineer to work on a 24/7 shift basis with Kubernetes knowledge. The successful candidate will provide technical support to our customers, utilizing expertise in IT service management, databases, network, and storage infrastructure. Fluency in German and English is essential, as well as experience with ticketing systems. A strong willingness to learn and adapt quickly, with focus on expanding skills in areas such as Kubernetes, is required.

Responsibilities

• Willingness to work in a 24x7 shift model that includes nights, weekends, and holidays.
• Provide technical support to customers via phone, email, and ticketing systems.
• Utilize expertise in IT service management to resolve customer issues efficiently and effectively.
• Collaborate with internal teams to resolve complex technical issues; working with cross‑functional teams.
• Document knowledge and solutions in the ticketing system and assure that the knowledge‑base is up to date.
• Analyze and troubleshoot issues related to databases, network, storage infrastructure and Kubernetes.

Qualifications

• Working knowledge and basic experience with Kubernetes or other containerization technologies.
• Strong knowledge of IT service management principles and practices.
• Experience working with databases, network and storage infrastructure; ability to learn quickly and adapt to new technologies and processes.
• Familiarity with Unix‑based systems and understanding of Linux distributions.
• Strong analytical and problem‑solving skills; excellent communication and customer service skills.
• Ability to work effectively in a team environment and collaborate with internal stakeholders and upper‑level management.

Nice to Have

• Familiarity with cloud‑based infrastructure and services.
• Familiarity with monitoring and log‑aggregation tools such as Prometheus, Grafana, ELK.
• Familiarity with configuration management systems such as Ansible or Salt.
• Understanding of Git and distributed version control systems.
• Certification in IT service management (e.g. ITIL) or related field.
• Experience working in a fast‑paced, dynamic environment with multiple priorities and deadlines.
• Experience working with Jira, Confluence, and ServiceNow.
• Previous experience in a technical support role, preferably in a 24/7 environment.

Languages

Fluency in German and English (written and spoken).

Security Clearance

The successful candidate will be required to undergo a Sicherheitsüberprüfung (security clearance) as a condition of employment.

Benefits

• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Apply now.