Technical Support Engineer (RAPID) (fmd)

KLA Dresden

Stellenbeschreibung:

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24 / 7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

We are seeking a Technical Support Engineer (RAPID) to provide advanced technical assistance and leadership in resolving complex issues across optical and electro-mechanical systems integrated computer platforms and sophisticated software solutions.

In this role you will act as the primary escalation point for field-raised problems ensuring timely and effective resolution through root cause analysis resource coordination and actionable plans. You will collaborate with cross-functional engineering teams lead technical discussions and drive consensus on solutions.

This position also supports new product introductions continuous improvement initiatives and cost-of-service reduction efforts. Global travel (3050%) is required to address critical on-site challenges and deliver exceptional customer support.

Main Responsibilities :

Responsible for providing assistance and support to the Customer Service Engineers in diagnosing troubleshooting and debugging sophisticated optical / electro-mechanical equipment computer systems coupled with sophisticated software solutions.
Be the lead / owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers sites.
Thoroughly recognizing the real problem aligning for resources gap analysis providing POAs.
If the depth of technical understanding requires reporting to relevant engineering teams host meetings of multiple teams to discuss the technical issues in details acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.
Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%
Supporting NPI and product sustaining / cost of service reduction by suggesting on improvement opportunities participating or owning certain operations in new project introductions and / or continuous improvement projects.
May be involved in customer installation relocation and upgrade of equipment as well as providing training to KLA and non KLA personnel

Minimum Qualifications

Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.