Technical Support Engineer – Wind

Job Description Summary

Position: Production Engineering
Location: Predominantly based in Hamburg , with international travel required.
Type: On-site with potential offshore work.

Job Description

Tasks

• Ensure safe and efficient wind turbine (WTG) operations by improving preventive and corrective maintenance processes.

• Develop standardized technical solutions in collaboration with customers to meet SQDC (Safety, Quality, Delivery, Cost) targets.

• Support GE Vernova's Lean initiatives by identifying process improvements and increase the efficiency.

• Facilitate technical queries from customers to GEV Engineering (FPM) to ensure exceptional customer service.

• Manage and streamline documentation processes, including approvals and coordination with engineering teams.

• Prepare Maintenance Instructions and Troubleshooting Guides for operational deployment, including safety, parts and tool requirements.

• Support alarm-handling feedback to standardize and enhance corrective maintenance procedures.

• Promote safe systems of work, including LV/HV procedures and Wind Turbine Safety Rules (WTSR).

• Coordinate with engineering teams the issue prioritization, root cause analysis, and implementation of corrective actions.

• Apply structured problem-solving tools (e.g., DMAIC) to drive continuous improvement.

• Provide guidance to planning, supply chain, and parts teams regarding spare parts and tooling requirements.

Qualifications/Requirements

• Degree in electrical engineering or a technical education with a strong electrical focus.

• Extensive professional experience in Technical Support, ideally within the wind industry.

• Capable of working offshore at the wind farms. GWO certificates are welcome.

• Significant experience in offshore WTG maintenance would be a plus.

• Proven ability to work effectively in a cross-functional, global environment with remote teams, acting as a strong team player who enables change and drives work to completion.

• Self-driven and strongly motivated, with the ability to take ownership of technical issues, proactively follow up on actions, and communicate clearly with technicians, engineering teams and customers.

• Strong capability in office and cloud-based software tools, used for technical documentation, data analysis, maintenance planning and coordination with engineering and field teams.

• Capable to communicate on an international level & being proactive to find the right point of contact.

• Proven capability to evaluate technical tasks in a structured way, coordinate with other teams, and drive root-cause and corrective-action processes to closure.

What we can offer

• A role with direct impact on the reliability of our wind turbines

• International, collaborative environment with professional development opportunities

• Flat hierarchies, supportive colleagues, and a modern, open company culture

Additional Information

Relocation Assistance Provided: No