TECHNICAL SUPPORT - GERMANS - BARCELONA

TECHNICAL SUPPORT ADVISOR - GERMAN SPEAKERS - BARCELONA

Salary: €20,500 gross/year + up to €2,000 annual bonus

Location: Barcelona, Spain (on-site)

Start date: 3rd March 2026

Working hours: 39 hours/week | Monday to Friday, 09:00 – 18:00

Role Description

Are you a German speaker with technical expertise looking for a stable on-site role in Barcelona?

Join a dynamic team as a Technical Support Advisor and provide high-quality technical support and customer service to German-speaking users. You’ll diagnose and resolve technical issues, ensure excellent customer experiences, and collaborate with internal teams to maintain service quality.

Key Responsibilities

• Provide technical support and assistance to German-speaking users
• Diagnose and resolve technical issues in a timely and professional manner
• Log, track, and document incidents using internal systems
• Escalate complex cases to higher-level support teams when necessary
• Ensure compliance with SLAs and quality standards
• Communicate clearly and professionally with customers

Candidate Profile

• Native or C1/C2 level German (mandatory)
• Minimum 2 years of experience in Customer Support or Technical Support
• Comfortable using IT systems and ticketing tools
• Strong communication skills and customer-oriented mindset
• Ability to work on-site in Barcelona

Nice to Have

• Additional technical knowledge (IT, software, hardware, etc.)
• Previous experience in an international or multicultural environment

Benefits

• Salary: €20,500 gross/year + up to €2,000 annual bonus. Possible relocation bonus.
• Annual bonus: up to €2,000 gross based on performance
• Initial training and ongoing support
• Dynamic and collaborative work environment

Call to Action

Ready to join a fast-paced technical support team in Barcelona and help German-speaking users solve their issues? Apply now and take the next step in your career as a Technical Support Advisor!