Technical Support Manager Tier 1 (m/f/d)

Technical Support Manager Tier 1 (m/f/d)

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company's range of electric vertical take‑off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting‑edge software capabilities, like edge computing and real‑time AI‑powered data processing, Quantum Systems is building next‑generation UAS for clients in defence, security, and public sectors.

Responsibilities

• Handle and prioritize support requests via email, ticketing system, and occasionally by phone.
• Provide structured troubleshooting based on the knowledge base and technical documentation.
• Coordinate basic RMA, shipping, and replacement processes.
• Execute basic log analyses following predefined standards.
• Clarify licensing topics and verify/ manage system access.
• Close collaboration with Customer Success, Sales, Fulfillment, Repair, and Training teams.
• Accurately document and maintain tickets in Jira.
• Continuously monitor the support mailbox to ensure fast response times.
• Actively contribute to internal projects and the achievement of OKRs.

Qualifications

• Completed technical training or relevant experience in an IT, technical, or support‑related environment.
• Strong interest in aviation, drones, or other technical products.
• Enjoyment of structured, detail‑oriented work with documentation, processes, and digital tools.
• Very good communication skills in German and English (at least B2).
• Initial experience with Jira, Confluence, or comparable ticketing and documentation tools is a plus.
• Strong team spirit and motivation to work in a committed, supportive support environment.

Benefits

• Company pension scheme
• Flexible working hours (trust‑based)
• Mobile working options
• Bike‑leasing program
• Corporate benefits such as discounts from well‑known suppliers
• Employee events
• Lunch card (daily budget sponsored)
• Company shuttle service

  Commitment to Diversity and Inclusion

  We are an open‑minded company that values diversity and actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success. Every voice is heard and every perspective is valued.

  Important Note

  A valid work permit for Germany is required for non‑EU citizens. Applications without a valid work permit and sufficient German language skills may not be considered.