Technical Support Specialist (m/f/d)

Shopware WorkFromHome

Stellenbeschreibung:

Job Description

Technical Support Specialist (m / f / d) role at Shopware .

Shopware is a leading provider of e‑commerce solutions that empower businesses to create engaging online shopping experiences. Our innovative open‑source software enables merchants to scale their online business and reach customers all over the world.

Are you technically skilled and enjoy diving into technical challenges? Then we’re looking for you! To strengthen our Technical Support Team, we’re seeking a passionate and skilled Technical Support Specialist (m / f / d) to join us as soon as possible. As part of the Technical Support team, you’ll be the go‑to contact for all technical questions from our customers and partners, providing guidance and hands‑on support. We pride ourselves on our exceptionally high customer satisfaction — and we aim to make it even better! No matter where you work from, you’ll be an integral part of the team. We’re hiring across Germany.

Responsibilities

Support national and international customers and partners with technical questions, such as analyzing shops in various problem scenarios (payment issues, product management) or reviewing data structures.
Handle incoming support tickets from start to finish and assist customers throughout the entire process — from inquiry to solution.
Collaborate closely with various departments and teams, offering sparring and advice on technical topics.
Provide consulting and support to our customers and partners by phone.
Occasionally support our 24/7 on‑call service (after training, with additional compensation).
Optional late shift work is available but not mandatory.

What you bring to the table

Solid understanding of server systems and hands‑on experience working with them.
Initial experience with one or more of the following technologies: Shopware 6, Shopware 5, Linux, databases, PHP, or comparable systems (SaaS and PaaS).
Experience in customer support and working with a CRM system (e.g. HubSpot).
Eagerness to learn new topics and technologies.
Analytical thinking, structured work and a strong focus on quality.
A true team player who enjoys direct interaction with customers.
Strong communication skills in German and English.

What we offer

Open company culture with flat hierarchies, encouraging individual initiative.
Permanent employment contracts providing long‑term security.
Flexible working hours and options for mobile work and full‑remote contracts.
Freedom to choose preferred work hardware.
Well‑structured onboarding with support from a personal “buddy.”
Inspiring work environment with dedicated colleagues and a dynamic community.
Diverse opportunities for personal growth and development.
Attractive perks such as company pension plans, health programmes, and regular team events.
And much more!