Technical Support Specialist – Web & Integration (all gender)

Lime Technologies WorkFromHome

Stellenbeschreibung:

Technical Support Specialist – Web & Integration (all gender)

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Responsibilities

First point of contact for technical queries from customers, Customer Success, and Account Management.
Analyze, scope, and explain problems so they are fully understandable.
Support web integrations using HTML, JavaScript, and APIs.
Create simple examples, short explanations, or how‑to content for API questions.
Process support tickets in a structured way; clean tickets help the entire team.
Collaborate closely with other teams and ensure technical topics are well received.

Qualifications

Interest in technical topics, web technologies, and digital products.
Enthusiasm for understanding relationships and developing sustainable solutions together.
Ability to convey complex content understandably without technical jargon.
Basic experience with HTML, JavaScript, or APIs is an advantage; willingness to learn is decisive.
Motivation to dive into web implementations and technical relationships.
Openness toward new technologies such as AI tools and chatbots.
Team‑oriented communication between customers, support, and development.
Excellent German and good English in written and spoken form.

Benefits & Growth

Annual learning budget for courses, books, or conferences.
Personal onboarding and mentoring by experienced team members.
Access to language learning apps to improve international communication.
Creative freedom, genuine trust, and responsibility from day one.

Team & Culture

Open communication, honest collaboration, and supportive atmosphere.
Regular team sessions, training, and creative sparrings.
Team events in Cologne and Sweden – summer and winter editions.
Culture that values performance and people alike.

Work Environment

Hybrid setup: 3 days in our Cologne office, 2 days remote.
On‑site onboarding for a smooth and personal start.
Opportunities for EU workations.
Modern Apple equipment, bright office spaces, and central location.

Compensation & Benefits

Urban Sports subsidy, pension plan, and Deutschlandticket.
28 vacation days plus up to 5 “Lime Connect Educational Days” per year.
Corporate benefits, free parking, and office snacks.

About Us

Lime Connect is one of the top software scale‑ups in Cologne. Our mission is to make communication between customers and companies more personal, digital, and intelligent. We provide a leading customer messaging solution that connects web chat, AI, and mobile messaging. Join us to shape the future of modern customer communication.