Technical Trainer (m/f/d)

Overview

Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a portfolio of IoT-based smart energy-saving systems and solutions in industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display. Delta pursues its mission: “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” leveraging core competence in high-efficiency power electronics and an ESG-embedded business model to address environmental issues such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received global awards and recognition for business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index for 14 consecutive years. Delta has also been recognized by CDP with a double A List for its contribution to climate change and water security and has been named Supplier Engagement Leader for a sustainable value chain for 7 consecutive years. For more information about Delta, please visit:

Job Description

As a Technical Training Specialist you will create, coordinate, and manage all training related activities for internal and external parties. Our DCS Department provides UPS solutions for Data Center across the EMEA Market. You will participate in onboarding new employees, customers and service partners, and ensure our service organization is kept up to date with knowledge related to new products, procedures and services. Training is offered in classroom, webinars and online portal. The target audience is mainly B2B professionals at different levels and roles. Some travel will be needed.

Responsibilities

• Plan, organize and host training sessions in our Training Center in Germany
• Develop and maintain training content for new and existing products
• Develop and maintain online training portal (“Academy”)
• Collect and store training records, issued certificates and manage the recertification process
• Arrange newcomer onboarding training program and training paths
• Maintain team member skill matrix and development training plan
• Analyze various support channels for identification of new training topics
• Occasional international Field Service travel

Qualifications

• Bachelor’s or Master’s Degree in electrical engineering or relevant field
• At least 5 years of proven experience in a technical training or similar role
• Experience with training portal management and content development
• Experience with technical products (HW and/or SW)
• Experience with, and understanding of, complex electrical systems
• Ability to create content (video, photo, presentations, and documentation)
• Experienced in cross functional team collaboration
• Familiar/skilled in content creation tools such as InDesign, HTML5, Photoshop, Premiere Pro, or similar tools (MS Windows Based)
• Excellent communication skills in English and German; another European language is a plus
• Organized and strategic
• Independent and self-learning