Technology Analyst - IT Service Management - Stuttgart, Germany(M/F/D)

Technology Analyst - IT Service Management - Stuttgart, Germany (M/F/D)

Role – Technology Analyst
Technology – IT Service Management
Location – Stuttgart, Germany
Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of Technology Analyst, you will act as a primary developer om applications. You will eventually conduct requirement analysis, define the activities and modules to develop and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required

• Strong knowledge of End IT user Services management
• Must have End user devices management knowledge (IT Service Management End Point (Desktops, Laptop, Printers, Mobile Devices Administration)
• Must have an experience on Devices life cycle management.
• Must have at least five years of working experience as IT Stock and asset management
• Experience on Supply Chain Management & Warehousing & Distribution
• Must have at least 3+ years of strong knowledge and working experience with a CMDB and the specific business services that it supports
• Must have at least five years of working experience in ITSM tools and ServiceNow
• Proven ability and experience in executing strategic asset management processes successfully
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Autonomous in performing multiple tasks at the same time independently.
• Excellent communication and interpersonal skills
• Good Knowledge in German language Skills and Speaking

Preferred

• Perform daily operational tasks
• Plan, monitor, and record hardware stocks and to make sure they complied with vendor contracts in different software tools
• Experience in Stock management
• Experience in Client hardware (laptop, Desktop, Mobile devices)
• Experience in Windows OS, Device Upgrade, Device End-Of-Life topics.
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate
• Provide supervision to procurement analysts
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.
• Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams to ensure that the vendor contracts are complied with
• Certification or training in Windows technologies
• Experience in printer Support

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.