Tesla Support Advisor mit Ungarisch und Deutsch(m/w/d) - Berlin

As a Customer Support Advisor / Tesla Support Advisor (German / Hungarian), you will be part of an international team that puts our customers first. In addition to technical expertise, you bring strong communication skills to the table. In this full-time role, you will be responsible for providing outstanding support to our existing German customers regarding our vehicles and services — delivering an exciting, memorable, and premium experience.

We offer:

• Career Development and Training: At Tesla, you’ll have the opportunity to grow both personally and professionally through regular performance reviews, targeted training programs, and further education opportunities (e.g. high-voltage training, management development programs).
• Company Culture: Experience our inspiring company culture, where innovation, teamwork, and passion are at the core of everything we do.
• Innovative Projects and Technologies: Be part of groundbreaking projects and technologies that are shaping the future of the automotive industry and sustainable energy.
• Compensation and Benefits: You can expect a competitive compensation and benefits package, which includes Tesla stock or a cash award, access to our Corporate Benefits Program, 30 vacation days, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Deutschlandticket.
• Dedicated Team and Positive Work Environment: Work in a passionate and motivated team characterized by strong collaboration and a great atmosphere. Join us in driving a more sustainable future and advancing renewable energy.

What You'll Do

• Communication skills: You are attentive and communicative, able to quickly and effectively handle complex customer inquiries both verbally and in writing.
• Assessment and resolution: You identify customer needs and work creatively and proactively to resolve roadside assistance, technical, and general support requests.
• Support: You respond promptly to customer concerns via phone, SMS, and email, always maintaining a solution-oriented approach for various customer types.
• Coordination: You evaluate customer needs and requests, ensuring timely and efficient escalation when necessary.
• Documentation: You use our software and tools to maintain accurate records of support cases and communications.
• Continuous improvement: You consistently strive to enhance customer service to optimally support our existing and potential customers and ensure quality.

What You'll Bring

• Digital literacy: You work with various systems and can easily switch between them.
• Customer service: You enjoy interacting with diverse customers over the phone, act with patience and a service-oriented mindset, and are accustomed to addressing different customer needs.
• Team player: You like working in a team, share knowledge, contribute to the team’s success, and are willing to support occasionally on weekends (once a month).
• Versatile and adaptable: You thrive in a fast-changing, dynamic environment, can effectively prioritize tasks, and manage multiple workflows simultaneously.
• Language skills: You have fluent communication skills in German (C1+), Hungarian, and English (B2+), both written and spoken.
• Eligibility: You hold a valid work permit for Germany and ideally live in or around Berlin.

Tesla is an equal opportunities employer.