Ubique Systems

Trade Floor Support

Ubique Systems Frankfurt

Stellenbeschreibung:

Overview

Ubique Systems is seeking junior professionals to join our Trade Floor Support team. The ideal candidate will have 1–2 years of experience, preferably in End-User Computing (EUC) or IT support, and be comfortable working in a fast-paced financial services environment. Strong communication skills in German (B2 level or above) are required to interact effectively with traders and business users.

Responsibilities

  • Provide first-line support to traders and business users on the trade floor.
  • Troubleshoot and resolve issues related to end-user computing (EUC), including desktops, laptops, VDI, printers, and applications.
  • Escalate complex technical issues to the appropriate second/third-line teams.
  • Ensure minimal downtime and quick response to user requests, following ITIL best practices.
  • Support business-critical applications and coordinate with vendors/teams for incident resolution.
  • Maintain accurate documentation of incidents, requests, and resolutions.
  • Collaborate with colleagues and stakeholders to improve service delivery.

Qualifications

  • 1–2 years of experience in IT support, service desk, or end-user computing (EUC).
  • Hands-on experience with Windows desktop environment, MS Office Suite, Outlook, and trade floor tools.
  • Basic understanding of networking concepts (LAN/WAN, VPN, Wi-Fi).
  • Exposure to ticketing systems (ServiceNow, JIRA, Remedy, etc.).
  • Ability to work under pressure in a fast-paced trade floor environment.
  • Strong German communication skills (B2 level or higher), with good English proficiency.

Nice-to-Have

  • Prior experience working in financial services / banking / trading environments.
  • Knowledge of ITIL processes.
  • Familiarity with market data applications (Bloomberg, Reuters, etc.).

Details

  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

Location: Frankfurt am Main, Hesse, Germany

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Stelleninformationen

  • Veröffentlichungsdatum:

    23 Jan 2026
  • Standort:

    Frankfurt
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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