Travel Support Advisor (Icelandic Speaker) in Barcelona

We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.

Position Overview

As a Travel Support Advisor, you will assist travelers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.

Contract & Benefits

• 38.5h / week , Monday / Sunday
• Salary : 22,249 gross / year
• Shift : 09 : 00 / 20 : 00 rotative
• 27 days of annual leave
• 3 weeks of structured training
• Multicultural, international environment
• Modern office near Westfield Glories (Barcelona)

Hybrid Work & Relocation Package

• Hybrid model
• Relocation package available (1 month of paid accommodation)

Key Responsibilities

• Support travelers and partners via phone and email, following established procedures
• Provide clear and precise information regarding bookings, payments, and service conditions
• Manage requests such as modifications, cancellations, and technical inquiries
• Mediate between guests and accommodation providers in a neutral and solution-oriented manner
• Document all interactions and ensure compliance with internal guidelines
• Maintain a professional approach in all communication

Requirements

• Icelandic (C2) and Advanced English
• Strong written and verbal communication with a structured approach
• Proficiency in Office 365, CRM tools and internal systems
• Ability to handle complex cases with calm and consistency
• Reliability, discipline and adaptability to process updates
• Previous customer service experience is an advantage
• Interest in travel and accommodation platforms is beneficial