User Enablement Lead (m/w/d)

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As a User Enablement Lead inside our GeoDin Client Success team, you will work alongside passionate experts and help our users have an optimal experience with GeoDin and obtain the highest value. In this vital position, you will ensure our users attain a smooth setup of our world‑leading geotechnical software, and make sure they are receiving the right and timely support from our experts in our global organization.

Your Responsibilities

Client Onboarding & Support

• Help clients onboard: manage client onboarding processes, including license provisioning, documentation and assistance.
• Time coordination: coordinate with the Client Success and Sales teams to ensure timely setup and delivery of software packages and extensions or trainings.
• Ensure retention: maintain accurate records of client contracts, license usage, and renewals.

Operational Support

• Maintain internal administrative procedures for GeoDin deployments.
• Ensure compliance with internal data governance and software usage policies.

Team Coordination

• Act as the liaison between Client Success, Sales, and Technical Support teams.
• Schedule and document internal & external meetings, training sessions, and client workshops.

Documentation & Reporting

• Enrich user guides and maintain our online platforms where users can access self‑service content, such as our support website and video channels.
• Maintain up‑to‑date documentation for administrative workflows and client setups.
• Generate reports on client onboarding status, license metrics, and support activities.
• Assist in preparing materials for audits, reviews, and internal reporting.

Desired Personal Competencies

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Strong communication skills: mastery in both verbal and written communication to articulate product benefits and respond to client inquiries.
• International communication skills: fluency in written and spoken English and German. Dutch and/or French is a strong bonus.
• Collaboration and teamwork: ability to work effectively across hybrid teams, fast‑paced agile environments, and contribute to collaborative problem‑solving and project management.
• Hybrid way of working: comfortable with working remotely and flexible with colleagues in different countries. Based in Berlin or The Hague offices.

What The GeoDin Team Offers

• Be part of a “global start‑up”: unique opportunity to work with high agility and leverage Fugro’s global footprint.
• Impact on the Geo‑data community: co‑shape and re‑invigorate the geotechnical data management software landscape.
• Be experimental: try, adopt and use latest modern productivity tools & techniques.
• Access to a diverse team: openly communicating team with diverse backgrounds and skillsets.
• Regular team events: distributed but well‑connected team, meets periodically to inspire and have fun.
• Learning opportunities: prioritized support for professional and personal growth at all levels, including lunch & learn, e‑learning, and internal & external courses.

What Fugro Offers

• Diverse tasks and technically demanding projects for excellent experience.
• A pleasant, dynamic, international working environment.
• Competitive salary.
• Flexible working hours.
• Support for your development through systematic induction, regular appraisal interviews and our Fugro Academy.
• A company pension scheme.
• Support for your health (e.g., Job Bike, EGYM, Humanoo) and protection through additional group accident insurance.

Disclaimer For Recruitment Agencies

Fugro does not accept unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.