UX Designer (f/x/m) Purchase Experience in Tech & Data Team

Join our Purchase Experience Team – the final step to the perfect sound!

We are the Purchase Experience Team – the experts responsible for the most critical moment in a musician's journey: the transition from "I want this" to "It’s on its way!" Once a user has found their perfect gear, we take over to ensure that the path to ownership is as smooth, clear, and trustworthy as a perfectly tuned instrument.

We handle the high-stakes areas of the Thomann experience. From complex product configurations and seamless checkout flows to secure payment processes and that "mission accomplished" feeling of the order confirmation—we bridge the gap between inspiration and reality. In short – we build a reliable foundation that allows our customers to shop with total peace of mind.

To strengthen our team, we are now looking for a UX Designer (f/x/m) to help us refine the most business-critical journey. You will be the architect of a fast, intuitive, and secure buying process for millions of musicians.

If you’re a design enthusiast who excels at making high-stakes interactions feel effortless, has a passion for edge-case handling, form design, and wants to take ownership of the engine room of Europe’s biggest music store, we’d love to get to know you!

Want to find out more about the teams and Thomann.io

Here’s what you’ll be doing

• Crafting seamless purchasing experiences that reduce friction and drive clarity – from add-to-cart interactions to final payment confirmation
• Proactively identifying and reducing friction points to increase user confidence and maximize conversion rates
• Collaborating closely with Product Management and Engineering to define and implement complex requirements into delightful, robust and shippable features
• Transforming customer feedback, usability insights, and behavioral data into high-impact improvements
• Prototyping and validating hypothesis and designs through rigorous usability testing, A/B experimentation and stakeholder workshops
• Simplifying complex processes and edge cases into intuitive, accessible interactions across multiple markets and devices
• Contributing to the evolution of our Design System by refining and expanding specifically transactional components or patterns

What you should bring to the table

• 3+ years of UX/Interaction Design experience , ideally in the design of checkout, payment, or other transactional user journeys
• A portfolio showing your capability in interaction design, flow design, and problem-solving in high-stakes environments
• Excel at mapping out intricate processes, navigating edge cases, and translating legal requirements into intuitive customer flows and trust-building patterns
• You thrive enjoyment in agile, cross-functional teams, turning raw ideas into shippable product innovations
• Power user of Figma and the modern ux stack (i.e. Framer, Dovetail, Storybook, etc.)
• Your toolkit includes Design Thinking, User Research, and A/B testing, backed by a strong drive for data-driven solutions
• You bridge gaps effortlessly with professional fluency in German and English

What we have to offer

• Flexible working hours and location, with the option to go into the office(fully-remote possible)
• 13th salary in November
• Further training opportunities with clear development paths for your career
• Thomann.de employee discount
• Personal work equipment according to your wishes and regarding your role
• Regular team events
• English or German language courses
• 1:1 sessions with an external coach, for professional development
• Urban Sports Club discount
• and more! Check out our Handbook

We value inclusion and diversity

We pride ourselves on being an inclusive employer that creates a welcoming atmosphere, and value diversity in our teams. We do not make judgements based on ethnicity, nationality, age, marital status, gender identity, sexual orientation, disability status, or religion.