Vice President of Customer Success

Element Logic is seeking an experienced and commercially driven Vice President Customer Success to lead profitable growth through customer value. This role holds end‑to‑end responsibility for developing and scaling the global Customer Success function and for delivering clear, measurable commercial outcomes across the entire customer lifecycle.

This is a critical leadership position for a decisive and execution‑oriented leader who combines strategic perspective with strong operational capability and who can position Customer Success as a key growth engine for the business.

Key Responsibilities

Commercial Ownership

• Full responsibility for financial and operational performance within Customer Success, including ARR growth, renewal rates, margins, and upselling.
• Strengthening the commercial use of customer insights through structured portfolio development, pricing, and service adoption.
• Design, implement, and scale profitable service offerings and pricing models across markets and customer segments.
• Ensure a clear and measurable link between customer satisfaction (NPS/CSAT) and business outcomes.

Operational Execution

• Ensure consistent quality and efficiency across global Customer Success delivery, including Support, Maintenance, Training, and service offerings.
• Establish common standards, governance models, KPIs, and tools to enable data‑driven leadership and better decision-making.
• Drive continuous improvement and ensure scalability across regions.

Leadership & Collaboration

• Lead and develop an international Customer Success leadership team and build a high‑performing, results‑oriented organization.
• Establish clear objectives, accountability, and ownership throughout the function.
• Work closely with Sales, Delivery, Product, and R&D to ensure a seamless, end‑to‑end customer experience.
• Actively participate in the company’s commercial leadership team and contribute to the broader growth agenda.

Success Criteria

• Tangible improvement in NPS/CSAT with a measurable link to renewal and upsell performance.
• Growth in ARR and profitability from Customer Success offerings.
• Standardized service portfolio and pricing models successfully implemented across all regions.
• Year‑over‑year improvement in customer retention and satisfaction.
• An efficient, motivated, and performance‑driven Customer Success organization with clear KPIs and accountability.

Qualifications and Experience

• Strong commercial and financial acumen, with a proven track record from senior leadership roles with P&L responsibility.
• Experience with Customer Success, service, or post‑sales operating models in complex B2B environments.
• Demonstrated ability to build, standardize, and scale operational functions across multiple markets.
• Experience leading change and organizational transformation.
• Proven leadership experience in international, distributed organizations.

Fluency in English is required. Additional languages are an advantage.

Qualifications and Experience

You are commercially minded, decisive, and execution‑focused, with high personal drive and strong business judgment. You communicate with clarity and authority, build trust across cultures, and are motivated by delivering measurable results through people, structure, and discipline.

Place of work: Where the right candidate is located.

Start date: To be agreed upon.

Form of contract: Fulltime.

For further questions about the position or recruitment process, please contact:
Lene Berg at or

Agency notice

We’re proud to handle all our recruitment in‑house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic

Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide.

Renowned for its commitment to innovation and people‑centric approach, Element Logic enhances warehouse performance through a unique combination of cutting‑edge technology, AI‑powered software, and tailor‑made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go‑to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.