VP Customer Success (f/m/d)

DESCRIPTION

As VP Customer Success, you will take the lead in our enterprise customer projects and play a key role in shaping how our AI platform delivers measurable impact in industrial manufacturing. You combine in-depth production expertise and a strong customer focus with excellent project management and strategic organizational development skills.

OUR MISSION

Manex AI is developing an LLM‑native data platform for agentic production control. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Qualitatio, and leading investors such as Lightspeed Venture Partners and BlueYard Technology are backing Manex AI. Our vision is to operate factories fully autonomously with the help of Qualitatio. With Manex AI, you will join one of the fastest‑growing industrial AI scale‑ups, where your expertise will be valued from day one, your personal growth will be encouraged, and you’re given full autonomy and responsibility for your decisions.

WHY JOIN US?

Picture this:

• You will get to build a company together with a brilliant and welcoming team, working on technology that is the cutting edge of tomorrow, starting today and not in 10 years

• A team who loves solving hard problems, building products that matter, and where knowledge flows fast

• You will work directly with major clients from Day 1

• You will act on behalf of the entire company, beyond just your own team

• You’ll be part of a high‑growth company backed by top‑tier investors

YOUR ROLE

• Lead and oversee complex customer projects, ensuring delivery from pilot to international rollout

• Drive project management and coordination of integrations across industries

• Guide and mentor sales, ops and tech stakeholders within cross‑functional project teams

• Build and strengthen long‑term customer relationships with enterprise stakeholders

• Strategic expansion and management of the Customer Success Team

• Active involvement in the strategic development of the business model

• Creative freedom in product development

WHAT SETS YOU UP FOR SUCCESS

• Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)

• 5-10 years of professional experience in consulting, automotive, manufacturing, or tech

• Good understanding of AI, software, and production processes

• Ability to lead cross‑functional teams and orchestrate stakeholders

• Business fluent in German and English

• Based in Munich or willing to relocate, ready to go all‑in with us

WHAT WE OFFER

• Top‑of‑Market compensation

• Mentorship & fast learning curve in a high‑impact AI‑Startup environment

• Flat hierarchy, direct access to founders, fast decisions

• Join one of Europe’s most driven and ambitious teams

• EGYM Wellpass & Deutschlandticket

• 30 days of paid vacation plus public holidays

HIRING PROCESS

1. Intro Call (30 min) – culture & fit

2. Case Interview (60 min) – project & problem‑solving

3. Leadership Session (45 min) – roadmap & growth

4. Offer – typically within one week

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