Werkstudent:in IT Operations Support (m/w/d)

Join our team!

Would you like to gain practical insights into IT operations as a working student and actively participate in day‑to‑day business? With us, you will support the smooth and secure operation of our IT infrastructure and gain valuable practical experience in first‑level support, device management, and IT processes.

We are looking for a working student in IT/first-level support (m/f/d) for our team in Berlin. In this role, you will take on clearly defined operational tasks and support IT and security teams in the further development and standardization of our IT landscape.

Your role

You will support our IT team in day‑to‑day operations and first‑level support:

• Supporting ongoing IT operations (e.g., Wi‑Fi checks, basic system and tool health checks)
• Monitoring logs and detecting and reporting anomalies
• Preparing and managing end‑user hardware (laptops, mobile devices) as part of onboarding and offboarding
• Providing first‑level IT support (connectivity, hardware, basic software queries)
• Escalation of incidents and more complex issues to IT administration or security
• Assistance with maintenance, servicing, and standardization of user devices
• Support with IT inventory, documentation, and internal processes
• Collaboration on initiatives for continuous improvement and standardization of the IT landscape

Your profile

• Enrolled student e.g., computer science, IT, information systems, or a comparable degree program
• Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
• Interest in IT operations, best practices, and IT security
• Structured, reliable, and meticulous approach to work
• Good communication skills and service orientation
• Confident working in an English‑speaking environment
• Initial experience with Google Workspace or Microsoft 365 is a plus
• Basic knowledge of device management (e.g., MDM, endpoint security) or network technology (IP, DNS, DHCP) is desirable

Why us?

• We offer you varied and responsible tasks with plenty of creative freedom.
• We are an international team with flat hierarchies and short communication channels.
• We offer you practical insights into real IT operations with clear responsibilities.
• We work with modern IT tools, defined processes, and high security standards.
• We support you through mentoring and close cooperation with our internal IT team.
• We offer flexible working hours that are compatible with your studies, including a hybrid option.
• We offer a collaborative and open corporate culture where your ideas are valued and your strengths are encouraged.
• We like our modern workplace facilities in the immediate vicinity of Berlin Central Station.
• We love parties! Look forward to our team and company events as well as regular get‑togethers.