Store Manager (m/f/d)

Huawei is a leading global information and communications technology (ICT) infrastructure and smart devices provider. With integrated solutions across four key domains—telecom networks, IT, smart devices, and cloud services—Huawei is committed to bringing digital to every person, home, and organization for a fully connected, intelligent world. Innovation focuses on customer needs, with heavy investment in basic research and technological breakthroughs that drive the world forward. With over 207,000 employees and operations in more than 170 countries, Huawei’s end-to-end portfolio of products, solutions, and services is competitive, secure, and created through open collaboration with ecosystem partners to empower people, enrich home life, and inspire innovation across all organization sizes.

Job Responsibility

• Retail Insight Capability: Monitor retail trends and developments in the electronics/3C industry, analyze consumer behavior changes in business districts and cities, and formulate store strategies by studying competitors, communities, and business models.
• Store Operation Result: Responsible for store operation result, customer‑centric, improve service quality and customer experience consistently, develop brand influence on business area, improve sales performance, and achieve certain goals.
• Store Operation Management: Responsible for store operation management structure build‑up and full execution, identify and review process absence and deficiency, coordinate with HQ resources (including IT) to fulfill reasonable optimization, and act as experimental hub to try on and promote new ideas.
• Store Activity Management: Responsible for store commercial activity planning and execution, ensure commercial activity quality and execution, and ensure brand communication value.
• Store Team Management: Based on store operation plan personnel investment, responsible for people recruitment and talent development, participate to build and practice assessment and evaluation system, effectively identify talent, realize timely incentives, and continuously nurture talents for the global self‑operating HFS system.
• Store Brand Image Management: Implement Huawei's high‑end marketing philosophy and improve the influence of Huawei's self‑operated HFS system in consumers' minds.
• Store Risk Management: Ensure store property, cash, staff, and customer safety.
• Store Promotion Business Activity Management: Product pricing strategy, promotion activity design, etc.

Key Business Action

• Service and Goods Flow Management: Implement the high standards of Huawei brand, lead the team to provide the best service experience. Comprehensively analyze the local business environment, brand marketing strategy and store status at the HQ, specify the inventory plan, and ensure goods circulation and operation throughout their life cycle.
• Operation optimization and promotion: Base on actual operation status and local resources, develop mid and long‑term store development plans. Implement the store operation standardization process and liaise with HQ resources to continuously optimize and promote the full operation system.
• Activity Management: Participate in the planning of HQ marketing activities, effectively implement in‑store marketing, flexibly allocate manpower and materials, and provide consumers with excellent activity experience.
• Discover Huawei: Conduct basic and advanced consumer education courses developed by HQ, carry out the objectives and contents of the course, and propose suggestions for course improvement based on work practices.
• Personnel management: Build the self‑operated training system, optimize the personnel development plan, evaluation system, and incentive solution, and nurture and export talents for the global self‑operating HFS retail stores.
• Brand communication: Learn about the local business district environment, streamline local market resources, optimize the store environment and service experience from the consumer perspective, and improve brand communication and influence on specific business areas.

Basic Skills Requirement

• Turnover Management Capability: Gain insights into the business environment and market dynamics, propose and implement suggestions on store activities.
• Store Management Capability: Standardized operation, optimize service experience, maintain store image, identify issues in a timely manner, and control mall results.
• Offering and Inventory Management Capability: Grasp the whole range of commodities, adjust and control inventory requirements, ensure reasonable inventory turnover, and develop local measures to effectively reduce field losses.
• Team Management Capability: Properly divide work, integrate team capabilities, improve store operations, communicate well, and identify and cultivate talent.

Core Skills Requirement

• Capacity to Develop Long‑Term Strategic Plans: Analysis based on business environment and store, positioning store development vision, and formulating long‑term development plans.
• Build Process System Capabilities: Improve the operation process system, identify gaps and weaknesses, and establish new operation system standards.
• Insist on Innovation and Transformation: Summarize and review based on store experience, promote store operation innovation and reform, and build a superb service experience.
• Cross‑Department Communication and Collaboration: Maintain good collaboration relationships with HQ departments, effectively promote business module progress, and improve the image, operation process, and service experience of HFS stores.
• Experience in managing direct‑sale retail of well‑known brands, experience in store construction or project transformation and innovation, and strong business awareness and sensitivity to the retail industry dynamics.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Telecommunications, Consumer Services, and IT Services and IT Consulting

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