Store Manager (m/f/d) - Hamburg

One crew, one DNA, one purpose – welcome to RIMOWA, the first German Maison of the LVMH Group. For more than 125 years, we have been creating iconic luggage and accessories that meet the highest expectations. Our brand unites luxury with functionality, creating the perfect blend of tradition and innovation. We believe that great achievements can only be realized with dependable companions. That's why we strive for excellence in workmanship, durability, and quality – both in our products and in our long-term relationships with customers and employees. We redefine what it means to travel with every product we make. We embrace diversity and inclusion as integral parts of our culture and value the range of experiences, perspectives, and skills of our diverse team as a cornerstone of our long-term success. Every one of our boutiques is staffed by a dynamic and friendly crew that brings RIMOWA to life for our customers.

Job responsibilities

YOUR MISSION

• Manage, coach, supervise & motivate your team on the floor
• Recruit, train and develop your team and driving a culture of excellence across all retail activities
• Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs
• Assist client advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays

Profile

YOUR EXPERIENCE AND SKILLS

• Minimum 5+ years sales and management experience in luxury retail environment
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
• Exceptional interpersonal skills
• Passion for retail and client service
• Proficient in German and English

Additional information

OUR OFFER

• Competitive and attractive compensation with additional profit‑sharing scheme
• 30 paid vacation days per year
• Your own RIMOWA Essential Ambassador suitcase (after 6 months seniority on a permanent contract)
• 30% discount on our range of RIMOWA products
• Subsidized job ticket ("Deutschlandticket") for free regional travel throughout Germany and access to job bikes
• Corporate benefits (e.g., for sports, lifestyle, fashion, etc.)
• Company pension plan with high employer contribution
• Employer‑financed pension commitment in the event of death or disability
• An international and exciting environment within the LVMH Group
• Exciting projects and individual career development opportunities
• Personal support for your everyday family life via Voiio family services
• Financial and psychological support through the LVMH Heart Fund
• Regular employee events

YOUR FUTURE

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #PlaceToGrow

What are you waiting for? Apply today to join our unique crew. It's quick, convenient, and simple – please let us know your salary requirements and earliest start date in your application.

Find us on Instagram and Twitter to get a first impression: @RIMOWA or at

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state‑of‑the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

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