Support Experte (m/w/d)

Your Role  
Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs  
Ensure SLA 1 Class Support for the Workload Automation Service  
Maintain and enhance the operational model of our Workload Automation Tool  
Lead migration assignments within the Workload Automation domain  
Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain  
Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions  
Keep in close touch with external entities involved in the Workload Automation domain  

Your Profile
Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry  
Profound experience with Workload Automation Tools  
Extensive understanding of service delivery according to ITIL standards  
Experience in coordinating and communicating complex tasks  
Ability to make decisions within role responsibilities  
Proactive work approach and ability to collaborate in an international environment  
Excellent communication skills in English  
Your ZEISS Recruiting Team:
Mrs. Selina Riccio