TCS Field Engineer

Stellenbeschreibung:

Overview

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At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fuelled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we\'re a movement, pushing boundaries and embracing the spirit of "Defy Ordinary".

Position The TCS Field Engineering role is to investigate concerns in the market, capture key technical information, and generate concise reports. You will liaise with TCS Model Engineering and use tools such as Capture (warranty claim early detection tool) and Breakdown Call-Out Feeds in Central Europe (Germany, Benelux, France).

Location: Wesseling, Germany

Responsibilities

Receive and manage Capture early detection feeds in Central Europe (Germany, Benelux, France).
Clarify the priority of concerns and gather information from dealers, customers, etc.
Coordinate investigations by the Techline Team of RBU based in Central Europe and report follow-up performance in Capture.
Support technical investigations on vehicles in the European market (on dealer sites) where required.

What we are looking for

Strong vehicle knowledge and technical skills, including automotive workshop experience (e.g., RBU Flying Doctor).
A high level of self-motivation, with the ability to motivate others internally and externally.
Proven experience in concern analysis and problem solving.
Customer-oriented approach and ability to work autonomously with a clear focus on company and departmental objectives.
Proven ability to operate cross-functionally at all levels.
Strong English, German, and French written and verbal communication skills at all levels.
Strong data analysis skills.
Higher technical qualification / engineering degree.

At Nissan, we believe that the differences among us — differences in race, gender, age, mindset, religion, people with disabilities and much more — make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.