Technical 2nd Level Support Engineer - ITSM

Overview

Technical 2nd Level Support Engineer - ITSM

Matrix42 is a leading provider of digital workspace management solutions. This role supports customers in the ITSM environment, managing incidents, and recording IT tickets.

Responsibilities

• Support our customers in the ITSM environment and network management
• Process incidents for our customers
• Record and process IT tickets
• Problem analysis and solution finding
• Administration of user accounts in various applications and devices
• Support of branch offices at home and abroad
• Provide ongoing customer support in IT service management (ITSM)

Qualifications

• Completed IT training or a comparable qualification in the IT environment
• First professional experience in IT support
• Confident communication and ability to work in a team
• Very good knowledge of current Microsoft operating systems, DNS and AD
• Knowledge of cloud services such as Microsoft Azure
• Fluent in English; fluency in German is appreciated

NICE TO HAVE

• Knowledge of networking technologies and their protocols
• Initial scripting knowledge (e.g., PowerShell)
• Experience in ITSM support

Why Matrix42

Matrix42 is a leading provider of digital workspace management solutions that streamline IT operations, security, and user experiences. As a 2nd Level Support Engineer, you will join a team of engineers assisting domestic and international customers in ITSM.

Benefits

• Learning & Development Opportunities: up to 6 additional days off for personal or professional development
• Social Day to contribute to social settings or events
• Bicycle leasing with contract and insurance managed by us
• Option to choose an additional benefit (fitness membership, job ticket, retirement plan, or monetary bonus)
• And many more – ask us for details

How to apply

Prepare your application in ENGLISH, including salary requirements and earliest start date. Apply online via the APPLY NOW button. For questions, contact Diane Djongoue.

About us

Our ambition is to be the European choice in service management. We enable digital working environments and IT self-service through holistic integration and automated processes. We are a diverse team of 600 professionals across Europe, with a culture built on values: We love customers, Make it happen, Better every day, With respect.

Job locations and recent postings are listed for reference.

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