Technical Account Manager

Overview

Join as a Technical Account Manager at Veeam Software . Veeam is the global leader in data resilience, protecting over 550,000 customers worldwide. Based in Seattle, we deliver data backup, recovery, portability, security, and intelligence. As we grow, we look for a driven professional to drive project and architectural excellence on our professional services engagements.

Location

Germany – we prefer Munich or Hamburg. Remote work is only possible for employees located in Germany.

Responsibilities

• Provide input to the writing of proposals and Statements of Work.
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables.
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.).
• Assist with assessment and design of solutions as well as post-installation issues.
• Assist with Veeam Software solution implementation effort estimation.
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions.
• Document configuration and completed activities.
• Analyse installed environments and guide optimal Veeam Software configurations.
• Facilitate communication between client and Veeam support.
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions.
• Provide input for improvement of process and documentation.
• Overnight business stays to meet company goals and objectives.

Qualifications

• VMware VCP, Microsoft MCSE or equivalent experience.
• Prince2, ITIL, PMP, or equivalent experience.
• Bachelor’s Degree in technology (a combination of education and experience will be considered).
• Hands‑on experience with Veeam’s Core products.
• Proven consulting and project management experience.
• Excellent communication, interpersonal and relationship‑building skills.
• Significant experience and understanding of virtualization technologies such as VMware and Hyper‑V.
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.).
• Hands‑on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services).
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.).
• Hands‑on experience with Enterprise applications (Exchange, SQL, Oracle, etc.).
• Experience with Data Management, Data Protection, Data Analytics.
• Extensive experience with Data Center, Business Continuity and Operating Systems.
• Experience successfully managing multiple simultaneous projects and accounts.
• Working knowledge of Cloud technologies, capabilities, and protocols.
• Business proficient in German and English.

Benefits

• Modern, energetic working environment.
• Opportunities for professional growth and promotion.
• Salary ranges depending on skills and expertise.
• Flexible working hours.

EEO Statement

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

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