Technical Account Manager

About the Team

About the Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM you will act as a fractional strategic advisor guiding customers through workflow optimization driving AI-powered adoption and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the worlds most innovative companies Discover Define and Deliver new products and services. Operating with a high degree of autonomy you will combine product knowledge strategic insight technical fluency and change management expertise to drive measurable outcomes for your customers.

What You’ll Do

Workflow Optimization

• Guide customers in designing and evolving workflows across the DiscoverDefineDeliver innovation lifecycle
• Recommend integration strategies and automation opportunities that drive alignment speed and business value
• Provide guidance on embedding Miro into the customers existing systems and ways of working

Technology Optimization

• Monitor platform health engagement usage patterns and feature adoption
• Deliver proactive insight-driven recommendations to deepen adoption of Miros core and emerging AI capabilities
• Assess the customers technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms

Change Management & Scaling

• Equip internal champions with strategies to scale adoption across departments regions and teams
• Support customer Centers of Excellence (CoEs) with guidance on best practices governance and deployment at scale
• Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

Strategic Alignment & Continuous Improvement

• Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs) showcasing progress against business goals and demonstrating tangible ROI
• You will provide robust adoption reporting and business outcome analytics influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
• Provide adoption reporting and business outcome analytics to inform ongoing strategy

What You’ll Need

• 5 years in consulting technical account management technical customer success or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs integrations and enterprise IT ecosystems
• Proven ability to lead workflow optimization platform adoption and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity with collaboration tooling and product / service development workflows is a plus
• Highly proactive strategic thinker with a strong customer outcome orientation capable of operating independently and navigating ambiguity
• Willing to travel to customer sites up to 25%

What’s In It For You

• Competitive equity package
• Corporate pension plan
• Lunch snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team

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