TECHNICAL CUSTOMER CONSULTANT (M / F / D)

We are looking for a competent problem solver.

We are looking for you if you listen to the customer’s questions and provide suitable and innovative solutions for the various requests.

What will your role involve?

• answering incoming customer calls / emails regarding product issues, service questions and general customer requests (B2B / B2C)
• documentation and maintenance of the CRM
• technical consulting for established and new customers
• complaints processing within the legal conditions and internal processes
• assistance in the development of concepts designed to improve the service quality
• forwarding of fault reports to the respective division in the company or to external partners
• cooperation with the CAD team to keep up to date with product knowledge and to be aware of changes in corporate policies

What you will need:

• confident handling of MS Office
• customer-friendly and problem-solving character
• high dose of service and customer focus
• very good German and good English skills
• experience in customer service
• commercial training
• ability to deal with customers in a professional and courteous manner at any time

We expect a forthright demeanor, joy in problem solutions, commitment to the company and ideas for new concepts – only then we can grow together.

We offer you:

• a very cool squad that likes everyone who helps GreenLife move forward
• a family environment
• quite a few learning opportunities
• Christmas bonus and holiday pay
• complimentary drinks and an employee parking lot