Technical Customer Support Engineer (m/f/d) - (Munich, hybrid)

AVES Reality WorkFromHome

Stellenbeschreibung:

Technical Customer Support Engineer (m/f/d) - (Munich, hybrid)

Join to apply for the Technical Customer Support Engineer (m/f/d) - (Munich, hybrid) role at AVES Reality .

About the Role

As a Technical Customer Support Engineer , your responsibilities include:

Being the first point of contact for B2B customers and partners on all "AVES Launcher" topics, including installation, workflow questions, data import/export, and troubleshooting.
Diagnosing, reproducing, and resolving technical issues based on customer feedback; writing small bug-fix patches in Python or C++, or collaborating with Engineering on deeper fixes.
Working closely with Product and Engineering teams to triage, prioritize bugs, and verify feature requests.
Maintaining and expanding our knowledge base, including how-to guides and video tutorials, and providing feedback for product and UX improvements.

Candidate Profile

Ideal candidates will:

Have 2+ years of experience in technical support, DevOps, or software engineering, preferably supporting graphics, geospatial, gaming, or SaaS products.
Possess solid debugging skills and proficiency in Python; familiarity with C++ or other compiled languages is a plus.
Be familiar with 3D file formats (.gltf, .obj, .fbx), GIS workflows (e.g., QGIS), and 3D engines (Unreal, Unity, Blender).
Have experience with ticketing systems like Jira, ClickUp, or GitHub Issues, and the ability to read logs.
Communicate clearly in English and German with an empathetic approach to customer problems.

Why Join Us?

Supportive team culture with regular feedback and a result-driven spirit.
Opportunities for personal and professional growth from day one.
Flexible work hours and hybrid work environment.
Impactful work in a startup setting, contributing to innovative technology.

About AVES Reality

We are building real-time, interactive 3D digital twins of the Earth using revolutionary technology. Join our expert team in an early-stage startup environment, passionate about innovation and making an impact.