Technical Engineer

Stellenbeschreibung:

Job Purpose: To be responsible for direct technical support of the existing and new customer database covering the whole of DACH.

Job Context: Reporting to Country Manager (DACH)

Direct Reports: None

Key Responsibilities:

To provide a high level of technical support to customers and associated service facilities
To support the DACH team sales organisations on product demonstrations and evaluations at customer’s premises
Support the sales and business development team with pre-sales activities, including system design and proposal preparation
To deliver technical customer training and webinars
Attend important project meetings with the DACH sales team and working closely with HVE HQ support organisation
Operational support for regional DACH partner network
To provide on-site support at all level
Provide written reports on product and customer issues
Perform related duties as assigned
Provide technical support and troubleshooting for CCTV systems including cameras, DVR’s/NVR’s systems and software solutions
Assist in the design, development, and testing of engineering solutions
Support installation, configuration, and maintenance of hardware and software systems
Train clients and internal staff on systems usage and best practises
Ensure compliance with safety and quality standards
Participate in training and knowledge-sharing activities
Ensure proper integration of CCTV systems with access control, alarm systems, and network infrastructure

Requirements:

Proven experience in a technical support role, dealing with cameras, recorders & software, ideally within the CCTV / Surveillance industry
Knowledge of Analogue & IP
Knowledge of third-party products, protocols and associated technologies
Ability to converse with customers at all levels, both verbally and electronically
Ability to manage and plan their workload effectively
Business or Technical Degree Level Education would be desirable, as would industry related qualifications
PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel
Clean Driving License

Location:

The jobholder is required to be at least 2 days per week at Hanwha Vision Europe Ltd, Koelner Strasse 10, 65760 Eschborn, Germany – The role may include extensive travel throughout the DACH region and travel outside of Germany may be required from time to time.