Hanwha Vision Europe

Technical Engineer

Stellenbeschreibung:

Job Purpose: To be responsible for direct technical support of the existing and new customer database covering the whole of DACH.

Job Context: Reporting to Country Manager (DACH)

Direct Reports: None

Key Responsibilities:

  • To provide a high level of technical support to customers and associated service facilities
  • To support the DACH team sales organisations on product demonstrations and evaluations at customer’s premises
  • Support the sales and business development team with pre-sales activities, including system design and proposal preparation
  • To deliver technical customer training and webinars
  • Attend important project meetings with the DACH sales team and working closely with HVE HQ support organisation
  • Operational support for regional DACH partner network
  • To provide on-site support at all level
  • Provide written reports on product and customer issues
  • Perform related duties as assigned
  • Provide technical support and troubleshooting for CCTV systems including cameras, DVR’s/NVR’s systems and software solutions
  • Assist in the design, development, and testing of engineering solutions
  • Support installation, configuration, and maintenance of hardware and software systems
  • Train clients and internal staff on systems usage and best practises
  • Ensure compliance with safety and quality standards
  • Participate in training and knowledge-sharing activities
  • Ensure proper integration of CCTV systems with access control, alarm systems, and network infrastructure

Requirements:

  • Proven experience in a technical support role, dealing with cameras, recorders & software, ideally within the CCTV / Surveillance industry
  • Knowledge of Analogue & IP
  • Knowledge of third-party products, protocols and associated technologies
  • Ability to converse with customers at all levels, both verbally and electronically
  • Ability to manage and plan their workload effectively
  • Business or Technical Degree Level Education would be desirable, as would industry related qualifications
  • PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel
  • Clean Driving License

Location:

The jobholder is required to be at least 2 days per week at Hanwha Vision Europe Ltd, Koelner Strasse 10, 65760 Eschborn, Germany – The role may include extensive travel throughout the DACH region and travel outside of Germany may be required from time to time.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Project Management

Security and Investigations

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    05 Nov 2025
  • Standort:

    WorkFromHome

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