Stellenbeschreibung:

Structure Works International (SWI) specialises in integrated security solutions tailored for healthcare facilities, educational institutions, and corporate environments. Our offerings include electronic security, cyber security, IT managed services, and active monitoring aimed at protecting both personnel and property.

We emphasize collaboration throughout the project lifecycle, ensuring personalised design, quality implementation, and ongoing customer support. With a global presence in over 70 locations across the United States and 23 countries, Structure Works Inc., now operating as Pavion, is committed to enhancing safety, communication, and connectivity for its clients.

The Technical Engineer position is critical to the success of the department as it develops and builds relationships with customers and internal colleagues alike. The Technical Engineer will:

• provide technical support and field assistance to Structure Works installation and service engineers, ensuring projects are being installed correctly, to company standards and to the highest industry standards possible.
• commission, test and handover projects to the client and client’s representatives, encompassing all steps from the beginning of the project to the successful completion.
• provide technical and IT assistance with the company internal systems, (IT, Security, Intruder, CCTV) and servers when necessary.

Job Responsibilities

• Coordinate, Commission, Test & Troubleshoot projects throughout Germany.
• Manage all server deployments and all programming activities.
• Inspects cable installation, device installation, head-end build out, system final termination, programming, and testing of systems.
• Communicate with PM and internal staff regarding engineering tasks and follow up action items.
• Contribute to the technical design/design assurance and delivery of new complex, global projects.
• Build and maintain technical relationships with suppliers/partners.
• Ensure all projects that are delivered have undergone a detailed technical review and a validated Commissioning process.
• Work with colleagues in the technical team/engineering personnel in country, and provide support to colleagues within the EMEA region as the technical department grows.
• Service and maintenance support – assisting field engineers, LSPs and clients resolving technical problems, commissioning/programming.
• Manage, supervise, and organize existing junior Engineers; mentor, train and develop their skillset.
• Providing remote support to customers, colleagues, and subcontractors.
• Travel to sites to meet clients and build relationships.

Job Requirements

• Field experience of commissioning medium to large size enterprise level access control systems and enterprise level CCTV systems.
• Substantial experience working in the Electronic Security System industry.
• Good understanding of networks, switches, firewalls and the likes is ESSENTIAL.
• Wide range of customer base (datacentres, office buildings, warehousing, etc.)
• Exposure to enterprise level access control systems to at least a basic qualification on Lenel, S2, CCure, Openpath, Feenics, AMAG, ProWatch, Genetec.
• Exposure to enterprise level CCTV and Video Management Systems to at least a basic qualification on Milestone, Genetec, Avigilon.
• Exceptional telephone and customer service skills.
• Ability to focus in a high pressure and demanding environment.
• A valid driving license, passport and right to work.

The work is based out of our office at our SWI Germany office location, which is a typical office environment. Most of the working time will be on site at customers’ premises. Working locations vary from domestic and commercial premises to construction sites. There will be occasions when there is a requirement to work away from home, either in Germany or overseas.

Job Type: Full-time

Pay: 45.000,00€ - 65.000,00€ per year

Work Location: In person

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung