Technical Engineer

Job Purpose

To be responsible for direct technical support of the existing and new customer database covering the whole of DACH.

Job Context

Reporting to Country Manager (DACH)

Direct Reports

None

Key Responsibilities

• To provide a high level of technical support to customers and associated service facilities
• To support the DACH team sales organisations on product demonstrations and evaluations at customer’s premises
• Support the sales and business development team with pre-sales activities, including system design and proposal preparation
• To deliver technical customer training and webinars
• Attend important project meetings with the DACH sales team and working closely with HVE HQ support organisation
• Operational support for regional DACH partner network
• To provide on-site support at all level
• Provide written reports on product and customer issues
• Perform related duties as assigned
• Provide technical support and troubleshooting for CCTV systems including cameras, DVR’s/NVR’s systems and software solutions
• Assist in the design, development, and testing of engineering solutions
• Support installation, configuration, and maintenance of hardware and software systems
• Train clients and internal staff on systems usage and best practises
• Ensure compliance with safety and quality standards
• Participate in training and knowledge-sharing activities
• Ensure proper integration of CCTV systems with access control, alarm systems, and network infrastructure

Requirements

Proven experience in a technical support role, dealing with cameras, recorders & software, ideally within the CCTV / Surveillance industry
Knowledge of Analogue & IP
Knowledge of third-party products, protocols and associated technologies
Ability to converse with customers at all levels, both verbally and electronically
Ability to manage and plan their workload effectively
Business or Technical Degree Level Education would be desirable, as would industry related qualifications
PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel
Clean Driving License
German & English Language essential

Location

The jobholder is required to be at least 2 days per week at Hanwha Vision Europe Ltd, Koelner Strasse 10, 65760 Eschborn, Germany – The role may include extensive travel throughout the DACH region and travel outside of Germany may be required from time to time.