Technical Key Account Manager, IND (m / w / d) - Projektmanagement, IT

Overview

What is the job about?

As a TKAM, you’ll be the go-to technical expert for our key customers, working closely with their R&D, project management, and quality teams. You’ll collaborate with our Group Key Account Managers to drive innovation, deliver tailored solutions, lead technical engagements, coordinate service and warranty cases, and conduct customer-specific training. This role will be based anywhere in Europe and will report to the Senior Key Account Director, IND.

Your main responsibilities

• Act as part of the Global Key Account Team, serving global customers.
• Collaborate closely with Group Key Account Managers to support customers’ technical departments, including:
  • R&D
  • Project Management
  • Quality Assurance
  • Testing
  • Specification Development
• Ensure Grundfos is actively involved in
  • Customer specification processes
  • Roadmapping and future planning
• Build strong customer relationships to deliver competitive and tailored pump solutions.
• Position Grundfos as the preferred technical advisor through expertise and support.

What Success Looks Like

• Strong pipeline of customer specifications and future sales.
• Increased adoption of new Grundfos products and solutions.
• High customer satisfaction and long-term partnerships.
• Growth in global account sales and profitability.

Your background

• A degree in Engineering (Chemical, Process, or Water-related fields preferred).
• Experience in customer-facing technical roles, ideally with multinational clients.
• Familiarity with automation and communication protocols.
• Strong communication and presentation skills.
• Proficiency in MS Office, SAP CRM, PDM, and related tools.
• Fluency in English; additional languages are a plus.

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