Technical Service Manager (TSM) with SAP Basis skills

Technical Service Manager (TSM) with SAP Basis skills

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Job title: Technical Service Manager (TSM) with SAP Basis skills

Job location: Berlin BERLIN DE, Germany

Job type: Contract 6 months with possible extension

Job mode: Remote

Job Description:

• German (Mandatory) & English
• Function as the primary contact for the customer regarding technology discussions
• Recognizing as the escalation point for technical issues for the customer landscape
• Providing services require detailed understanding of customer landscape and its interfaces
• Understanding the customer business, goals, and challenges to suggest solutions/innovation
• Advising customers on technical requirements, constraining, and supporting in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle
• Acting as primary technical point of contact for Client Delivery Manager (CDM)
• Identifying and positioning services that deliver value to the customer from the existing portfolio
• Providing services onside at customer location for specific situations i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
• Supporting customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)
• Working with CDM, PL, Account executive, CAS architects and internal service delivery to derive the long-term account vision and executable service plans
• Ensuring customer satisfaction on technical delivery and support
• Executing on portfolio
• Driving innovation portfolio awareness and its implementation
• Supporting with incident & service request management as needed
• Coordinating impact and risk assessment for change management of planned activities
• Supporting the service plan review with the customer
• Leading operational meetings with the customer
• Providing Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.
• Planning and executing Capacity Management, Landscape Optimization and other value adding services
• Focusing on Problem Management to adopt countermeasures, preventing unexpected downtimes
• Providing pro‑active services for critical activities
• Identifying and positioning offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Supporting customer’s Intelligent Enterprise transformation by providing technical consultant services
• Offering comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
• Provisioning the services require experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions as well as experience and knowledge in SAP NetWeaver Administration, Migration, and upgrade
• Understanding the SAP high availability or disaster recovery architecture, network, and virtual technologies (load‑balancer, virtual machine)
• Identifying top issues, defining service plan, and driving implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Designing optimal SAP configuration to maximize system performance and availability

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting

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