Stellenbeschreibung:

Professional Service & Support Engineer – Access & Security Tech
Karlsruhe, Baden-Württemberg, Germany- Hybrid
Excellent Communication in English & German Required

Salary is shown in USD due to LinkedIn’s posting settings. Actual salary will be paid in Euros.


Stelvio Group is recruiting for an experienced Technical Support & Implementation Engineer to join our client’s dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with cutting-edge security and access control technologies used by organisations worldwide.

You’ll play a key role in solving complex technical issues, installing and configuring hardware/software solutions, and delivering expert-level training — ensuring customers get the most from our client’s innovative cloud and on-premise systems.


Key Responsibilities
• Install and configure hardware and software for advanced security solutions, including cloud-based systems.
• Provide technical support through helpdesk platforms, diagnosing and resolving complex software and hardware issues.
• Analyse system logs and troubleshoot to ensure maximum performance and reliability.
• Deliver high-level technical training to customers and partners.
• Support implementation projects, including customised installations and API integrations.
• Maintain and enhance technical documentation and knowledge base resources.
• Collaborate with product, engineering, and project teams to resolve escalations and improve product quality.


What We’re Looking For
• Bachelor’s degree in technical sciences or equivalent hands-on IT, cloud, or network experience.
• Proven experience with database structures.
• Strong troubleshooting skills across software, hardware, and cloud environments (log file analysis a plus).
• Skilled in managing technical support/helpdesk platforms.
• Ability to create and maintain clear, high-quality technical documentation.
• Experience delivering technical training.
• Solid project management background.
• Analytical mindset with a pragmatic approach to problem-solving.


Desirable (Nice to Have)
• Programming experience with AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, MongoDB.
• Additional languages such as Swedish, Italian, French, or Spanish.


Why Join?
• Be part of a disruptive company redefining industry standards in security technology.
• Work with industry-leading experts on innovative, global projects.
• Opportunities for professional development, certifications, and career growth.
• Competitive salary, performance-based bonuses, and comprehensive benefits package.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung