Stellenbeschreibung:

Technical Support Engineer (Germany)


Location: Germany (native-level German required)


Function: Customer Experience / Technical Support


I'm working with a fast-growing cybersecurity SaaS company that’s redefining how enterprises secure hybrid cloud and on-prem environments. Their platform helps global organizations proactively identify and remediate critical security risks before attackers can exploit them.


This is a customer-facing Technical Support Engineer role where you’ll handle complex issues, ensure system reliability, and deliver world-class support to enterprise clients. It’s an opportunity to be part of a dynamic team, grow your technical expertise, and play a key role in customer success.


What You’ll Do
• Provide Tier 3 support for enterprise customers
• Proactively monitor production environments to identify and resolve issues before they impact clients
• Take ownership of technical issues and drive resolution in collaboration with R&D teams
• Troubleshoot complex cases: log reviews, DB analysis, research, and diagnostics
• Document findings and create internal knowledge base articles & customer self-help guides
• Maintain high customer satisfaction through responsive, expert guidance
• Ensure production system health with real-time response to technical issues


What We’re Looking For
• Native-level German communication skills (essential)
• 3+ years’ hands-on experience as a Technical Support Engineer (or similar role)
• Strong troubleshooting, diagnosis, and analytical skills
• Solid understanding of Linux/Unix (other OS experience a plus)
• Familiarity with cloud platforms (AWS, GCP, Azure) – strong advantage
• Exposure to monitoring tools (Grafana, Prometheus, etc.) – nice to have
• Excellent communicator with strong teamwork and multitasking abilities
• Self-starter with ability to prioritize and perform under pressure
• Managerial/team lead experience – an advantage


Why Join?
• Be part of a fast-growing cybersecurity scale-up with global enterprise clients
• Opportunity to work with cutting-edge security and cloud technology
• Develop deep technical expertise while directly impacting customer success
• Collaborative, innovative team environment with room to grow


(Visa sponsorship is not available for this role)

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung