Technical Support Engineer (f/m/d)

About us:
At Sinpex, we don’t just keep up with compliance—we redefine it. We believe KYB (Know Your Business) isn’t a regulatory hurdle; it’s the foundation for businesses to scale with confidence. By transforming complex compliance processes into seamless, intelligent workflows, we empower companies to move faster, stay secure, and build lasting trust.
We’re on a bold mission to become the undisputed global leader in KYB SaaS, simplifying compliance and redefining how businesses establish trust. If you’re ready to push boundaries, make a real impact, and grow with an ambitious team, let’s build the future of compliance together.

Your Role:
We are looking for a skilled and proactive L2 Engineer / Technical Support Engineer to join our team in Munich. In this role, you will handle complex technical issues that go beyond first-level support, work closely with our engineering team, and ensure a seamless experience for our customers by resolving incidents, troubleshooting systems, and improving internal support processes.

What you will do:

• Handle and resolve escalated support tickets that cannot be solved by our Customer Success Team
• Analyze technical problems in systems, networks, applications, and cloud environments
• Use logs, monitoring tools, and debugging methods to identify root causes
• Document solutions and contribute to internal knowledge bases
• Configure client instances
• Collaborate with our Engineering/Product team to report bugs or structural issues
• Provide guidance and support to our Customer Success Team
• Create SOPs (Standard Operating Procedures) for recurring incidents

What you will need:

• Strong technical background in operating systems
• Good understanding of networking basics (TCP/IP, VPN, DNS, firewalls, routing)
• Experience with support/ticketing tools (e.g., Jira) and monitoring systems (e.g., Grafana, Groundcover, Zabbix)
• Basic knowledge of databases and SQL
• Scripting or automation experience
• Strong analytical and troubleshooting skills
• Ability to communicate complex issues clearly and professionally
• Team spirit, patience, and stress resilience
• Fluency in German and English to confidently navigate an international business environment

What you will get:

• Ownership and Trust: We rely on your commitment and responsibility from day one
• Collaborative Environment: You'll work in flat hierarchies and have the opportunity to collaborate closely with the founders and the management team
• Dynamic Work Environment: You'll see the impact of your work immediately, allowing you to learn and grow quickly
• Flexible Working Hours: We value results over rigid working hours, allowing you to work during your most productive times
• Hybrid Working: We value personal meetings but also recognize the value of remote work.
• Attractive Package: Opportunity through VSOPS to benefit from the advantages of our expanding company