Stellenbeschreibung:

🤩 What will you do

• Act as the first line of technical support for our customers, resolving SDK and API-related questions independently and escalating only complex cases to the engineering team

• Ensure timely, clear, and solution-oriented communication with customers, helping them succeed with our Importer SDK and Data Pipeline products

• Troubleshoot, reproduce, and document bugs, working closely with our engineers to deliver fixes and improvements

• Support our solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding experiences

• Contribute to QA testing by validating new features and verifying bug fixes in staging environments

• Collaborate with product managers, designers, and engineers to continuously improve product usability and resolve technical issues

• Embrace a cross-functional role, bridging the gap between customers and engineering to create real product impact

🎉 What success looks like in this role

• 3 months: You are fully onboarded and able to resolve the majority of customer questions independently

• 6 months: You are confidently managing technical support end-to-end, building sandboxes for customers, and contributing to QA and bug fixes

• 12 months: You take ownership of customer technical support processes, help improve internal documentation, and contribute to product quality and stability

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung