Stellenbeschreibung:

Are you a Technical Support Engineer interested in supporting scalable, secure infrastructure? Do you thrive in both autonomous work and team collaboration, taking area of responsibility and delivering results? If you enjoy working directly with Customers, delivering high-quality solutions to meet their business needs and exceed expectations, we will be glad to have you on our team! 

This is an excellent opportunity for you to work with a skilled team at a multinational environment in the world-leading telecommunications enterprise. 

CUSTOMER

Our Customer is one of the top-ranking telecommunications infrastructure companies in the world, with nearly 100,000 employees. The company delivers products and services needed for mobile and fixed-line communications, as well as radio networks and transmission networks. More than 40% of phone calls are made through its systems, and over 2 billion people use their network worldwide.

PROJECT

Our team helps the Customer (telecom provider) migrate applications to the cloud infrastructure, implement CI/CD, security, and administrative best practices using modern DevOps tools. 

• Respond promptly and professionally to Customer inquiries and technical support requests 
• Secure the agreed levels of service are met according to the Service Level Agreement (SLA) 
• Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems 
• Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure the timely resolution of Customer issues 
• Conduct in-depth analyses of Customer problems, identify root causes, and implement effective solutions 
• Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system 
• Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime 
• Participate in creating and maintaining of technical documentation, knowledge base articles, and troubleshooting guides 
• Assist in testing and validating software releases and updates before deployment to ensure quality and reliability 
• At least 2 years of experience as a Technical Support Engineer 
• Proficiency in troubleshooting technical issues, using tools, logs, and diagnostic techniques for following tools:
  - Linux: SFTP, SSH, certificates 
  - Azure: VMs, Clusters, vNets, SubNets, Keyvault, Storage accounts, and Entra 
  - Terraform or Terragrunt 
  - Helm 
  - Git/GitLab 
  - CI/CD (GitLab) 
  - GitOps (Flux) 
  - Docker 
  - Networking (3-4 Level OSI) 
  - K8s and AKS 
  - Security (Certs, mTLS) 
  - Windows administration and RDP 
• Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals 
• Basic understanding of databases 
• An Upper-Intermediate level of English 

PERSONAL PROFILE

• Initiative, proactive, and results-oriented person 
• Strong team player with a high sense of responsibility and reliability  

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