Technical Support Manager

Overview

Join to apply for the Technical Support Manager role at Frisbii .

This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform. Frisbii helps subscription-based businesses manage their customer lifecycle, optimize revenue streams, and scale sustainably. We are backed by private equity and expanding rapidly across Europe with a modern and agile platform for subscription management.

This role focuses on supporting primarily German-speaking customers as the first point of contact, ensuring excellent service throughout their journey with Frisbii.

Responsibilities

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
• Assisting new clients during onboarding to ensure they get the best possible start
• Becoming an expert in the Frisbii platforms to act as a trusted advisor
• Updating our help center, FAQs, and support content
• Collaborating with product and tech teams by sharing customer insights
• Helping optimize support processes and suggesting improvements
• Working with Salesforce Service Cloud, Slack, Jira, and other tools to ensure you have what you need to succeed; learning curve may be steep, but you’ll have a supportive team

Location: Poland (nearby Gdansk) or Germany

What We’re Looking For

• Fluent in German and English (spoken and written)
• Strong communication skills with a friendly and professional tone
• Experience with common IT tools (Slack, Jira, CRM systems, etc.)
• Solution-oriented, proactive, and flexible mindset
• A natural talent for customer care and problem-solving
• Interest in SaaS, e-commerce, and subscription businesses
• Previous experience in customer support or e-commerce is a plus, but not required; most important is passion for delivering great service, taking ownership, and enjoying teamwork

What We Offer

• A competitive salary package
• A flexible workplace with opportunities to work from home
• Modern equipment (Mac or Windows)
• A growing international SaaS company with ambitious goals
• A great team passionate about tech, subscriptions, and customer success
• Opportunity to shape how we do support and influence the customer journey at Frisbii
• A fun and collaborative working environment

Your recruitment process

We have a three-step recruitment process. During these steps, you will meet:

• One of our HR Business Partners for a prescreen visio: Kasia, Birte or Chloé (30 mins)
• Morten, your future manager (1 hour)
• Laurence (VP CS), who will challenge you in a final interview (30 mins)

If you’re ready to grow with us and help shape the future of subscription billing in Europe, we’d love to hear from you!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Software Development

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