Stellenbeschreibung:

Job Title: Technical Support Specialist We are seeking an experienced and skilled technical support specialist to join our team. Key Responsibilities: Maintain end-user devices, including setup and troubleshooting of hardware issues.Provide second- and third-level technical support via ServiceNow, adhering to service level agreements (SLAs).Collaborate with vendors for hardware issues and assume ownership of complex incidents.Manage incidents and problems, and support local IT projects and rollouts.Maintain accurate asset records in the central configuration management database (CMDB).Act as primary technical support at your location, including occasional support for other sites across Europe.Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.Represent and promote IT services within the organization. Required Skills: Strong second-level desktop support skills, including Windows 10, VPN, Citrix, and Microsoft 365.Proficiency with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers).Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools.Basic understanding of warehouse operations and handheld device configuration.Familiarity with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting.Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness.Strong customer service mindset, problem-solving ability, and end-to-end issue ownership.Excellent communication, time management, and collaboration skills across all levels.Presentation and training abilities for small groups.Good English language skills. About Us: We value diversity and inclusivity in the workplace and are an equal opportunities employer, welcoming applicants from diverse backgrounds.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

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