Technical Support Specialist (m / w / d) DACH

WHAT WE OFFER

• Flexible working hours with various working time models
• Collegial atmosphere and flat hierarchies
• Support for personal and professional development
• Structured and comprehensive onboarding program
• Regular company events
• Company pension scheme
• Employee discounts with selected providers
• Flexible vacation planning with short communication channels

YOUR TASK

• Provides technical support for customer labs, including pre-sales presentations, product demonstrations and technical seminars
• Involved in experimental design, assay design and data analysis
• Analyzes data to overcome technical obstacles and monitor market trends
• Monitors appropriate food and beverage market segments
• Acts as a relay between customers and maintenance and service
• Conduct Product training at customer site or Hygiena® facility in Germany
• Participates sales meetings in EMEA region
• Travel within EMEA region outside main territories

YOUR PROFILE

• Bachelor’s / Masters / PhD degree in Life Sciences (Biology, Microbiology, Chemistry, Food Microbiology) or related field
• Minimum of 4 years of B2B sales or technical support experience
• Ability and aptitude to work with and maintain fine scientific instrumentation
• Good numeracy skills and ability to conduct detailed data analysis
• Confident with MS office applications
• Customer Champion mentality
• Excellent interpersonal skills with the ability to connect quickly
• A can-do attitude and ability to adjust and act quickly when the need arises
• Strong verbal (oral and written) and presentation skills in English & German
• 70% travel within EMEA region outside main

INTERESTED?

Please send your detailed application stating the earliest possible starting date and salary expectations to If you have any questions, please contact Susanne Thiel (Manager, HR Germany & Spain) at . For more information, visit our Home | Hygiena . Hygiena Diagnostics GmbH | Hermannswerder 17 | 14473 Potsdam l Germany WHO WE ARE : We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the shared environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and optimize rapid molecular tests and analysis tools. Our solutions are reliable, easy to use and accurate – to make the world a safer place.

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