Technischer:in IT-Support

Your Role

As the first point of contact for technical support, you’ll handle incoming chats, calls, and tickets from employees worldwide. You’ll provide timely, high-quality support while working in a fast-paced environment that values innovation, collaboration, and customer satisfaction.

Key Responsibilities

• Provide technical support for Windows, Mac, and Linux systems
• Troubleshoot and resolve issues via chat, phone, email, and ticketing system
• Document support interactions thoroughly and accurately
• Assist with AV and teleconferencing systems
• Escalate system/network outages to reduce downtime
• Follow SOPs and use knowledge management tools effectively
• Stay up to date with relevant policies and procedures
• Work flexible shifts, including weekends and holidays

Basic Qualifications

• 2+ years of experience in IT support (helpdesk or desk-side)
• Experience with Windows, Mac OS, and/or Linux
• Strong communication skills with technical and non-technical users
• Ability to work independently and in a team

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Information Technology

Industries

• Staffing and Recruiting

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