Technology Support Specialist I

Community College System of New Hampshire Berlin

Stellenbeschreibung:

Overview

Community College System of NH

IT Technician (Technology Support Specialist I)

Salary Range : $23.85-$27.66 / hour

Scope of Work: This position is responsible for performing technical and administrative duties involving the maintenance and support of computer software, hardware, and telecommunications networks, and provides online / remote helpdesk support for all CCSNH colleges. This position reports to the CCSNH Regional College IT Director and will be located at WMCC Berlin Campus.

Responsibilities

Provides Help Desk support to faculty, staff, and students related to computer hardware, peripherals, networks, operating systems, and software applications as needed, including access to the Learning Management System, Student Information Systems, and other instructional applications and technologies.
Maintains and troubleshoots problems with printers and other devices on campus.
Assists with the management and maintenance of computers on the campus networks, setting up new hardware, installing and updating software, troubleshooting and resolving problems.
Provides remote support for all CCSNH colleges through an online based ticket submission for specified functions such as MFA, password reset, general login, and browser issues.
Contributes to the management of user client connections to the local area network and wireless network; assists in the troubleshooting of connections to servers and the email system.
Analyzes and evaluates user issues and, with other I.T. staff, develops and provides recommendations for updating and/or modifying training.
Participates in the development and maintenance of documentation for all help desk processes and procedures.
Provides technical support and training for campus Hyflex videoconference systems, telecom phone system, wired and wireless network, and audio-visual systems in classroom and other meeting spaces on campus.
Works in collaboration with all CCSNH IT Staff.
Complies with all system, college, state, and federal rules and regulations.
Performs other duties as assigned.

Minimum Qualifications

Education: Associates degree from a recognized college or technical school.

Experience: No experience required. Each additional year of approved work experience may be substituted for one year of required formal education.

Licensure / Certifications: None.

Special Qualifications: None

Recommended Work Traits

Knowledge of the principles of systematic problem solving and the fundamentals of information processing. Knowledge of current computer hardware and software. Ability to make oral and written reports. Ability to establish and maintain effective working relationships with associates and personnel of user agencies. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the colleges appointing authority.