TechOps Level 1 Support

Overview

At PPRO, our mission is to simplify access to local payment methods and enable the sale of goods and services worldwide using preferred payment methods. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate growth. Our diverse global team spans 50+ nationalities and 10+ international locations, united to deliver the best products and services to partners and customers. Our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The Purpose

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a 1st-Responder on our elite 32-person TechOps team, you will be on the frontline, ensuring a smooth and secure experience with our cutting-edge payment platform. You will troubleshoot technical issues, master key tools, and collaborate with experts across the company, including our security team, to resolve incidents and keep our systems safe. This is your launchpad for a successful career in fintech and security operations.

Your impact in this role

• Be the first line of defence: Troubleshoot technical issues and security incidents to ensure clients receive top-notch support and that the platform remains secure.
• Master our monitoring tools: Use DataDog to proactively identify and resolve problems, keeping the platform running smoothly.
• Collaborate with experts: Work with Engineering, Security, Product and Support teams to find solutions, improve the platform, and respond to security events.
• Become a product expert: Master PPRO's products and guide users with your knowledge while contributing to the security of our systems.

What would make you a great fit

• A passion for problem-solving: You love helping people and have a knack for finding solutions.
• Security awareness: You understand the importance of security in a fintech environment and are vigilant about potential threats.
• Tech enthusiasm: You are curious about technology and eager to learn new tools and systems.
• Adaptability: You thrive in a fast-paced environment and can handle changing priorities.
• Communication skills: You can understand and respond in English on technical issues clearly and concisely.
• Team spirit: You are a collaborative team player who enjoys working with others.
• Flexibility: You are comfortable working a 24/7 shift rotation to support our global clients.

What’s in it for you

• Hybrid working - We offer a hybrid structure with a 3 days/week on-site expectation, balancing office and home working. In addition, we provide a 30-day holiday allowance and a work-from-abroad policy enabling remote work for up to 30 more days per year.
• Learning and Development - We offer a €1,000 annual budget to support professional growth, plus leadership cafés, on-the-job training, and other opportunities to thrive in your role.
• Insurance - Various insurances including accident, disability, direct insurance (bAV) and travel insurance.
• Enhanced Family Leave - Enhanced family leave to support key life moments.
• Gym membership - PPRO contributes toward gym membership costs.
• Mental Health Platform - Access to one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
• Our office - Located on St.-Martin-Straße, near Ostbahnhof. Modern facilities with meeting rooms, a kitchen and lunch area for comfort.
• Pet-friendly office - Work with your pets by your side.

Our Principles

• We get things done : We are courageous; we take ownership, make decisions and execute.
• We act with trust and integrity : We listen first and challenge respectfully, embrace diverse perspectives, and provide honest feedback with positive intent.
• We put the customer first : We deliver outstanding outcomes for customers and keep them at the heart of what we do.
• We make things better : We explore new ideas and are committed to continuous improvement.
• We work as a team : We collaborate closely and value team success over individual achievement.

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