Trading Services Analyst

Trading Services Analyst - German speaker

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with a wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

So, who are we?

Hello, we’re IG Group. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

What you will do:

Your scope of duties will be focused on:

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);
• Answering queries from our client base on all of our products and platforms;
• Resolving trade queries and disputes;
• Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice);
• Providing clients with technical support with our front-end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives.

What you’ll need for this role:

You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.

You’ll also need:

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• Fluency in primary support languages: German (written and spoken);
• Fluent competency in English (verbal and written);
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. If you spot an opportunity, we want you to chase it. With internal and external learning opportunities, and the tools to help you succeed, we’ll support you all the way.

The perks

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

• Private partial medical insurance for you and family;
• Comprehensive global and local onboarding process – to the company and to your role;
• Employee-led networks with annual budget for organizing events that foster an open, diverse and inclusive culture;
• LinkedIn Learning platform free access;
• Employee Assistance Program;
• 30 days annual leave;
• 1 additional day off to celebrate your Birthday;

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

From the team:

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team on the trading floor and you’ll never be left alone and no day at work is going to be boring or the same.

Apply now!

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