Trading Services Analyst

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top‑class platforms, forward‑thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward‑thinking platforms to trade the financial products they know and love. We have offices in 18 countries, and when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

What You Will Do

We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

Your Scope Of Duties Will Be Focused On

• Providing front‑line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);
• Answering queries from our client base on all of our products and platforms; resolving trade queries and disputes;
• Dealing and executing trades for our clients over the phone (after a relevant training) – this is execution‑only dealing (we do not give any trading advice);
• Providing clients with technical support with our front‑end platforms and chart packages;
• Conducting audit checks and client administration tasks;
• Participating in and running various local and international projects or initiatives. In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro‑economic events and various financial instruments (stocks and derivatives). You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What You’ll Need For This Role

You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self‑study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area. We’ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers.

You’ll Also Need

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• A degree‑level education;
• Fluency in primary support languages: German (written and spoken);
• Fluent competency in English (verbal and written);
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office.

How You’ll Grow

When you join IG Group, we want you to have more than a job – we want you to have a career. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self‑beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way. The opportunities are endless because we have bold targets: expanding our global presence, increasing revenue growth, and ultimately delivering the world’s best trading experience. We’d love to have you along for the ride.

• Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution‑only phone dealing service to our global client base;
• The opportunity to become a Specialist within a particular client servicing journey. As a subject matter expert, you will be enabled to raise the bar and focus on the optimisation of the client servicing journey and client experience;
• Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy. This involves recruitment, development and training of IG’s future client‑facing talent;
• Local and international opportunities within the dealing desk, risk, compliance, sales, operations, IT and many more for top performers.

The perks

• Competitive salary;
• Private partial medical insurance for you and family;
• Gym membership allowance;
• Comprehensive global and local onboarding process – to the company and to your role;
• Employee‑led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture;
• LinkedIn Learning platform free access;
• Option to participate and create ESG initiatives based on IG Brighter Future Fund;
• Employee Assistance Program;
• Share Plans for Employees;
• Commute to work ticket;
• Two additional days off a year for voluntary work;
• 30 days annual leave;
• One additional day off to celebrate your birthday;
• Flexible working hours;
• Hybrid working model.

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do. You'll be working with our global Trading Services team, located around the world in London, Cracow, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

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