Travel Agent - AI trainer

Job Title: Travel Agent - AI trainer

Job Type: Full-time

Location: Remote

Job Summary: Join our customer's team as a Travel Agent - AI trainer, where your hands-on travel industry expertise will play a vital role in shaping innovative AI-driven solutions. You will leverage your in-depth knowledge of travel workflows to train and refine next-generation AI systems, enhancing the digital travel booking experience. This is a unique opportunity to blend frontline customer service skills with cutting-edge technology, all from the comfort of your remote workspace.

Key Responsibilities:

• Collaborate with AI development teams to train and validate AI models using real-world travel scenarios
• Provide expert feedback on reservation systems, booking software, and ticketing processes to optimize AI accuracy
• Test and review AI-generated itineraries and fare calculations for reliability and compliance
• Ensure AI solutions adhere to travel documentation standards and regulatory requirements
• Evaluate and refine AI handling of itinerary management, customer preferences, and booking changes
• Document findings and communicate improvement strategies clearly to technical and non-technical stakeholders
• Contribute travel insights to foster the AI’s ability to deliver exceptional customer service

Required Skills and Qualifications:

• Proven experience with reservation systems, booking software, and ticketing platforms
• Strong command of fare calculation, ticketing procedures, and travel documentation requirements
• Demonstrated expertise in handling customer information and sensitive data with discretion
• In-depth understanding of travel regulations and compliance protocols
• Track record of managing complex itineraries and responding effectively to booking changes
• Excellent written and verbal communication skills, with a high standard of professionalism and empathy
• Ability to work independently in a remote environment while meeting project deadlines

Preferred Qualifications:

• Experience in training or onboarding staff in the travel or technology sectors
• Familiarity with AI, machine learning concepts, or digital transformation initiatives
• Multilingual abilities or exposure to international travel markets