Travel Agent (m/f/x) at Global Ticketing Team

Your tasks:

We are looking for a Travel Agent (m/f/d) to join our Global Operations Team as soon as possible. Exciting tasks await you! You work in a virtual, international team and take responsibility for the 24/7 service to support our international B2B customers.

Your tasks:

• Reservation / Ticketing in Amadeus, Sabre, Galileo and Farelogix
• Processing exchanges in Amadeus, Sabre, Galileo and Farelogix
• Working with airline NDC tools
• Queue management in our matrix ticket automation
• Fare calculations
• Invoice clarifications
• Service-oriented processing of customer inquiries via telephone/e-mail/queues
• Supporting international customers in english

Your profile:

Professional Skills:

• Completed education in travel industry
• Very good knowledge of the airline industry
• Airline product and tarif knowledge, including ticketing experience
• Very good GDS knowledge of Amadeus and Sabre, basic knowledge of Galileo and Farelogix is an advantage
• Confident use of MS Office programs

Personal skills:

• Good knowledge of English, both spoken and written
• Customer and service orientation, focused and flexible work
• Correct prioritization of tasks when there is a high workload
• Ability to communicate facts in a positive, generally understandable way internally and externally
• Teamwork skills
• Intercultural understanding, e.g. when dealing with inquiries from customers from other cultures
• Willingness to work shifts, including weekends, bank holidays and night shifts, based on mutual needs

Why us:

• A free, delicious lunch every day in our own canteen as well as fresh fruit and drinks every day
• Additional payment for nightshifts, bank holidays and weekends
• A great loft office (at the Berlin Kreuzberg location) as well as the option to work from home
• A subsidy of up to 50€ for the use of local public transport
• a 15% contribution to the Company pension scheme
• Your own laptop for work
• Capital-forming benefits
• Flat hierarchy
• an independent and varied job with an international focus with a interesting, exciting and fun team
• company events

About us

With over 1150 employees working at more than 40 international locations, the AERTiCKET Group is one of the biggest air ticket wholesalers in the world. For more than 25 years, the company has been a competent and reliable partner for travel agencies, tour operators and Internet portals. The Berlin-based company is characterized by competitive prices, first-class service and the development of innovative booking technologies. The AERTiCKET Group issues around 7 million tickets annually, and the consolidator's database contains 55 million airfares.