Travel Manager with GDS experience (German)

Stellenbeschreibung:

Location: Berlin, Germany

Model: Hybrid (1 day per week in office)

Employment Type: Full-time

If you have GDS expertise and a passion for delivering top-tier client service, this role offers you the chance to work with an international team and help shape the future of corporate travel management .

Your Responsibilities

As a key customer-facing expert, you will be the core of our service offering to business clients:

High-Quality Client Support: Deliver first-class travel support via chat, phone, and email .
Booking Management: Accurately manage and book flights, hotels, rail, and car rentals using a GDS.
Expert Guidance: Advise clients on self-service features available on our booking platform and mobile app.
Compliance: Ensure all bookings and advice adhere to company and client-specific travel policies (Travel Policy Compliance) .
Process Improvement: Share valuable feedback and insights to enhance our processes and boost client satisfaction .
Market Awareness: Stay current with industry trends, new products, and supplier offerings.

Your Profile: What You Bring

To succeed in this role, the following qualifications are essential :

Language Skills: Fluent German (C2-level) is mandatory, along with strong English (minimum B2-level) for internal communication.
GDS Experience: At least 1 year of hands‑on experience using a Global Distribution System (ideally Sabre , but Amadeus or Galileo experience is also relevant).
Service Background: Experience in customer service , ideally within the travel, hospitality, or business travel sector.
Communication: Excellent communication skills and the ability to thrive in a collaborative team setting .
Tech Savvy: Familiarity with modern communication tools (e.g., Gmail, Zendesk, Slack; Salesforce knowledge is a plus).
Onboarding: Availability for a structured 10‑week onboarding phase (no time off, except weekends).