VOC Insight Analyst (all genders)

INNOCEAN Europe WorkFromHome

Stellenbeschreibung:

Overview

VOC Insight Analyst (all genders) at INNOCEAN Europe. Location: Frankfurt am Main.

What You’ll Do

Customer Analysis

Identify recurring themes, pain points, and sentiment trends across the customer lifecycle and CRM touchpoints.
Conduct root cause analysis of customer dissatisfaction and churn signals.
Perform text and sentiment analysis using qualitative and NLP tools.

Insight Generation & Storytelling

Translate raw feedback into structured insights to inform segmentation, content strategy, and journey mapping.
Deliver actionable insight reports regarding customer behavior or possible improvement points of CRM programs to creative, strategist, and clients.
Support quarterly and post-campaign insight reviews to improve message resonance and experience satisfaction.

Cross-Functional Collaboration

Partner with CRM strategists, UX/CX specialists, and campaign managers to co-create improvements based on customer insight.
Help inform A/B test hypothesis development based on real customer concerns or preferences.
Support the integration of VOC insights with BI dashboards and data science outputs for holistic analysis.

What You Bring

3+ years of experience in CX, CRM insight, market research, or customer experience roles.
Proficiency in data storytelling and insight presentation (PowerPoint, Notion, or dashboards).
Basic knowledge of CRM systems and campaign logic (e.g., Salesforce) is a plus.
Familiarity with text analytics tools or methods is a plus.
Ability to work in cross-functional teams and communicate clearly with both technical and creative stakeholders.
Fluent in English (German or other European languages are a plus, especially for market-specific analysis).

What We Offer

International & Inclusive Team: Collaborate with colleagues from around the world in a fun and supportive environment.
Meal Vouchers: Subsidized lunches with our meal voucher program.
Career Development: Access training and growth opportunities.
Hybrid Work Flexibility: Work from home on Mondays and Fridays to support work-life balance.
Pet-Friendly Office: Bring your furry companions to work.
Remote Work Abroad: Work from another country for up to two weeks per year.
Modern Workspace: Ergonomic setups and top-tier infrastructure.
Wellness & Perks:
Fresh fruit baskets to keep you energized
Ergonomic workstations for comfort and productivity
Access to the corporate benefits platform with exclusive offers
Company contribution toward your gym membership
Subscription to a mental health app for well-being

We provide a work environment where you can grow and make an impact. If you want to be part of a very international team with a collaborative spirit, click on Apply Online .