INNOCEAN Europe

VOC Insight Analyst (all genders)

INNOCEAN Europe WorkFromHome

Stellenbeschreibung:

Overview

VOC Insight Analyst (all genders) at INNOCEAN Europe. Location: Frankfurt am Main.

What You’ll Do

Customer Analysis

  • Identify recurring themes, pain points, and sentiment trends across the customer lifecycle and CRM touchpoints.
  • Conduct root cause analysis of customer dissatisfaction and churn signals.
  • Perform text and sentiment analysis using qualitative and NLP tools.

Insight Generation & Storytelling

  • Translate raw feedback into structured insights to inform segmentation, content strategy, and journey mapping.
  • Deliver actionable insight reports regarding customer behavior or possible improvement points of CRM programs to creative, strategist, and clients.
  • Support quarterly and post-campaign insight reviews to improve message resonance and experience satisfaction.

Cross-Functional Collaboration

  • Partner with CRM strategists, UX/CX specialists, and campaign managers to co-create improvements based on customer insight.
  • Help inform A/B test hypothesis development based on real customer concerns or preferences.
  • Support the integration of VOC insights with BI dashboards and data science outputs for holistic analysis.

What You Bring

  • 3+ years of experience in CX, CRM insight, market research, or customer experience roles.
  • Proficiency in data storytelling and insight presentation (PowerPoint, Notion, or dashboards).
  • Basic knowledge of CRM systems and campaign logic (e.g., Salesforce) is a plus.
  • Familiarity with text analytics tools or methods is a plus.
  • Ability to work in cross-functional teams and communicate clearly with both technical and creative stakeholders.
  • Fluent in English (German or other European languages are a plus, especially for market-specific analysis).

What We Offer

  • International & Inclusive Team: Collaborate with colleagues from around the world in a fun and supportive environment.
  • Meal Vouchers: Subsidized lunches with our meal voucher program.
  • Career Development: Access training and growth opportunities.
  • Hybrid Work Flexibility: Work from home on Mondays and Fridays to support work-life balance.
  • Pet-Friendly Office: Bring your furry companions to work.
  • Remote Work Abroad: Work from another country for up to two weeks per year.
  • Modern Workspace: Ergonomic setups and top-tier infrastructure.
  • Wellness & Perks:
  • Fresh fruit baskets to keep you energized
  • Ergonomic workstations for comfort and productivity
  • Access to the corporate benefits platform with exclusive offers
  • Company contribution toward your gym membership
  • Subscription to a mental health app for well-being

We provide a work environment where you can grow and make an impact. If you want to be part of a very international team with a collaborative spirit, click on Apply Online .

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Advertising, Analyst, and Marketing

Industries

  • Advertising Services

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    04 Nov 2025
  • Standort:

    WorkFromHome

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