Stellenbeschreibung:

Syde

Syde is looking for a WordPress Migration and Support Specialist (m/f/d)!
Join Europe’s Premier WordPress Agency – Where Innovation Meets Remote Freedom
At Syde, we’re not just another agency – we’re the largest WordPress powerhouse in Europe and a globally recognized leader, proudly holding WordPress VIP Gold Partner status. Our team of 110+ talented professionals spans 40+ countries, united by a shared passion for crafting exceptional WordPress and WooCommerce solutions.
Ready to Support Enterprise Clients Projects?
Do you love to help other people and can keep a cool head even in difficult situations? Do you have a talent for languages and like working in a structured and independent environment? Then we have the job for you!


What Makes This Role Special: As part of our Support Team, you are an essential communication interface between users and developers, using your experience to solve problems competently. Are you in?
Why You’ll Love Working Here:
100% Remote Freedom – Work from anywhere while being part of something bigger
Open Source at Heart – Contribute to technology that powers the web
Authentic Culture – Experience our genuinely warm, honest, and supportive environment
Enterprise Challenges – Tackle fascinating projects with industry-leading clients!




Your responsibilities

• Responsibility for Content Strategy and Editing of websites
• Website building with the Gutenberg Block Editor
• Ongoing support of our development team in plugin & feature testing
• You work with customers and developers to improve our plugins and guarantee high usability and quality
• Working with Jira tickets and project boards
• Independent planning and organization of your tasks and workday
• Work with colleagues to ensure consistency of documentation regarding project knowledge and internal processes
• No coding will be required



Optional




Must-haves

• Know your way around the WordPress backend
• Exposure to the functionality of different WordPress themes and plugins
• Proficiency in the English language (reading comprehension, grammar & communication)
• Interest in understanding fundamental programming principles (knowing how to code is not required)
• Sufficient WordPress knowledge to communicate with our developers about support topics
• Resourceful and creative in analyzing problems and finding solutions
• You are well organized, work in a structured way, and set priorities
• Troubleshooting experience
• You express yourself precisely. With great empathy, you get to the bottom of complicated issues to ensure happy customers - Make it difficult to be difficult!
• Curiosity to learn and grow
• Great attention to detail with a methodical approach, working on long-term solutions
• A good listener that deals with people skilfully and patiently and keeps calm even when the customer doesn't
• Passionate about working with other people



Nice-to-haves

• Experience with Gutenberg Block Editor
• Basic understanding of HTML & CSS
• Knowledge using JIRA & Confluence
• Basic knowledge of Web Technologies
• Exposure to UX/UI, an eye for detail
• Basic understanding of Digital Marketing (SEO, Google Analytics)
• You are in the LATAM region



Softskills




Technical knowledge




Optional




What we offer

• Working from home (we are 100% remote)
• Flexible working hours
• Annual hardware budget
• Exciting global enterprise clients like SAP or PayPal
• Working at the heart of WordPress as a partner of WordPress VIP and WooCommerce
• Possibility to attend our team meetings
• Many opportunities to visit WordCamps with the chance of holding sessions
• Multicultural, globally distributed team
• Lifelong learning and growth with many career advancements
• A dynamic work environment with encouragement of entrepreneurial thinking and acting
• And a supportive Syde culture that appreciates YOU



Become a Syder

Are you curious to find out more? Then apply at Syde as a WordPress Migration and Support Specialist (m/f/d)!

Please send your resume in English , salary requirements , and the earliest possible entry date .


Send Us Your Applications

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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung